1. To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan
清楚地了解其分管區域的銷售目標,并預先在銷售計劃中將其按年/月/周的目標進行細分。
2. Represents the hotel and participate in domestic and international sales activities
代表酒店參與國內外各項銷售活動。
3. Constant customer contact directed towards existing customers and potential customers.
同時與現有客戶和潛在客戶保持經常聯系。
4. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management.
安排每日走訪的客戶,以期在客房及餐飲上為酒店尋求更多的業務。
5. To plan sales coverage of area/territory assigned in the most effective manner.
以最有效的方式劃分銷售區域。
6. Identifies and handles sales leads effectively and efficiently
快捷高效地處理業務。
7. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview履行客戶關系管理的職責,通過完成計劃周詳的客戶拜訪實現銷售目標。
8. Conduct active distribution of product information and create awareness in the market and business segment or responsibility.
積極宣傳酒店產品
9. To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls.?
在拜訪客戶時,經常使用Cross Selling” 和 Upsell等銷售技巧。????????????????????????????????????????????????
10. To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the hotel.
?保證已與客人確認的客房,宴會及餐飲服務在客人未到或在酒店入住時完成。
?11. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary
?提供售后服務,確保認真對待所有投訴,在必要時與相關部門進行溝通。
?12. Interact and attend to guest request, concerns and feedback in a professional manner.
?以專業的方式與客人互動,關注他們的需求及反饋。
13. Or with the working experience of Front office/ Reservation?priority
或具有前廳部、預定部工作經驗者優先考慮。
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