崗位職責/職位描述

Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations, transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.
熱情友好的幫助客人提攜行李，引領客人到房間并提供所需服務。貫穿希爾頓品牌服務理念于服務當中給客人留下難忘而又愉悅的回憶。

1. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
引領客人到房間，介紹酒店及房間的設施設備。快速巡視房間是否存在問題，及時通知相關部門予以解決。

2. Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.
對于客人的需求予以積極快速的回應，提供準確信息，提供租車、旅游向導等服務。

3. Organizes and store luggage as necessary in a designate area.
將客人行李有序的寄存于指定地點。