崗位職責/職位描述

工作職責：
Assist the Manager in administration and management all Front Office operation to ensure profitability , control cost and quality standards to insure total guest satisfaction . To efficiently coordinate the day to day operation of the Welcome Desk and Guest Relations division and provide leadership at the frontline level.
協(xié)助前廳經(jīng)理管理前廳部運作，包括利潤最大化，控制成本和服務質(zhì)量， 確保顧客滿意度，同時有效的協(xié)調(diào)及領導前臺和賓客關系部每日的任務分配和運作。

1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and makes team membering adjustments as required.
與員工有效的溝通，提供明確指示，關注員工的表現(xiàn)并給予激勵。依相關程序面試，挑選，培訓，督導，評估，管理前廳部所有員工。留意大堂交通狀況，根據(jù)需求進行人員調(diào)配。

2. Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non－inventory groups. Monitors special reservation requests handling and oversees rate changes on in－h(huán)ouse guests.
關注VIP及有特殊要求的預訂，及時更新系統(tǒng)相關信息，確保VIP及團隊預訂的良好運作。監(jiān)督住店客人房價變更情況。

3. Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
計算每日費用、安排日程及其他報告。分析數(shù)據(jù)并根據(jù)過往經(jīng)驗及對具體情況的理解，制定每日及每周預計到達與離開的預測。

4. Manages front office team member, resolves guest concerns, and implements resolutions by using discretion and judgment.
對前臺進行日常管理，用敏銳的判斷力和決斷力解決客戶的問題。

任職資格：
1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英語溝通交流。

2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅長于處理賓客關系，能快速有效的應對各種問題。

3. Interpersonal skills to provide overall guest satisfaction.
以較強的人際交往能力提高客人滿意度。