- 職位性質：全職
- 工作地區：湖南省長沙市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3千-3.3千
- 職位有效期：2026-03-31至2026-05-30
MAJOR RESPONSIBILIES主要職責：
Under the guidance and supervision of the HSKP
Supervisor within the limits established JW Marriott Hotel,
Housekeeping Department policies and procedures; maintain the cleanliness,
orderliness and sanitary condition of assigned Floor rooms and its surrounding
Public Areas, including service areas, linen pantry and supply storeroom, lift
lobbies and backstairs.
在樓層主管的指導下共同建立酒店、客房部的政策和流程，維持清潔保養、井然有序的狀態，包括公共區域，服務區域，工作間和儲藏室，電梯間和后通道。
SPECIFIC
DUTIES工作任務：
1.
Ensure
day-to-day operational efficiency of the section:
確保每天部門的工作能被有效地完成：
a
Collect and sign for section card key and get
reports from the Floor Team Leader, ensure complete information is on hand
before starting the day’s job including special information such as allocated
VIP and group rooms.
領取鑰匙后簽字并且在開始上班之前拿到所需要的信息，比如當天的要到達的貴賓及團隊。
b
Clean and provide services to all assigned rooms
including the refrigerator:
清潔并提供所有樓層服務以及補充冰箱
Ensure proper procedures in cleaning/ servicing/
turning down beds are strictly followed
確保一切清潔、服務、開夜床的程序嚴格遵守。
Observe proper bed making as instructed according
to approved procedures
檢查床是否按照正確的程序以及被允許的方法來做。
Observe proper procedure in cleaning bathroom/
toilet with the use of the right chemicals.
檢查是否用正確的程序來清潔衛生間、馬桶是否用正確的清潔劑來清潔。
Replenish all guest amenities and stationeries
consumed by guest according to standard set up.
補充所有客用備品以及被客人消耗的文具用品，按照標準放在規定的位置。
Dust all furniture, fixtures and fittings to ensure
they are free from dust.
清潔家具灰塵，確保所有地方沒有灰塵。
Vacuuming daily carpets and upholstery properly.
Spot shampoo carpet and upholstery, to maintain its clean appearance.
每天吸塵以及地毯的局部清潔，保持良好的外觀。
Refrigerator glasses should be clean, spotless and
free from dust.
冰箱里的玻璃杯必須保持清潔，無污點并沒有灰塵。
Hang properly, inside
the wardrobe, and guests clothing found in the room為客人掛好衣物。
Water potted plant wherever necessary需要時給植物澆水。
Maintain upkeep of flower arrangement in the rooms.
Request for replacement if necessary.需要時維護或更換鮮花。
Set temperature in rooms, as instructed.根據指令調節溫度。
Remove stale/rotten fruits in the rooms.將壞的水果拿出扔掉。
Immediately report to the Floor Team Leader any
missing or damaged furniture, fixture and equipment.
如果有遺失的家具、固定資產和設備立即報告領班。
Carry out spring cleaning program assigned by the HSKP
Supervisor-Floor, especially during low season.
落實樓層主管分配的額外需要清潔的房間尤其在淡季。
Clean widows according to procedure.根據制度清潔窗玻璃。
Shampoo carpet, as instructed.根據指令清洗地毯。
Polish marble flooring according to schedule.
Vacuum, brush and sop shampoo corridor carpets, wipe and Polish Corridor wood
works, polish metal fixtures in the corridors.
大理石地面拋光吸塵，清洗走廊地毯，走廊木制品和金屬物品的表面擦灰。
Maintain cleanliness of lift lobbies (guest
elevator landing area), and standing ash ums frequently during tour of duty.
維持客人電梯口的清潔必要時清潔立式煙缸。
Bring down rubbish and empty bottles to waste
disposal area.
清空瓶子并將垃圾扔到指定區域。
c
Remove room service trays and trolley from rooms.
All rooms trolleys and trays left in the rooms or corridor are to be removed to
the service pantry IMMEDIATELY, for collection by room service staff. Instruct
Housekeeping Order Taker to inform Room Service for collection as soon as
noticed.
移走房內或走廊上客房送餐的盤子和車子并打電話給辦公室文員通知送餐服務員立即收走。
d
Forward all lost and found items to the HSKP
Supervisor-Floor. All items found in the rooms must be
reported IMMEDIATELY to the Order Taker:將客房內客人遺留物品告知樓層主管，并且立即報告給文員。
Report to the HSKP
Supervisor-Floor and Housekeeping Order Taker immediately for
valuable items found.
立即報告樓層主管和文員客人遺留有價值的東西。
Fill in all information in the Lost and Found
report.
將客人遺留物品的信息寫清楚。
Valuable items should be surrendered to
Housekeeping Office right away and normal items before going to lunch or at the
end the shift duty.
貴重物品應立即交到辦公室，其余物品在用餐及交予辦公室文員處。
e
Check and
report refrigerator:
檢查并報告冰箱內物品。
Check for guest consumption daily.
檢查每天客人消耗品。
Complete the refrigerator list and report
consumption to Order Taker according to approved procedure.
根據程序報告給文員客人的消耗物品。
All refrigerator consumed items must be replenished
in the rooms wile room attendants are carrying out room cleaning.
在清潔客房時補充所有消耗品。
Call LDY immediately for laundry collection before
12:00am daily.
打電話給洗衣房收在12點之前送洗衣服。
Ensure laundry dry cleaning list has been completed
by guest before calling AYS for collection.
確保送洗的衣服是客人填好單子的。
Ensure used laundry list and laundry bags are
replenished.
確保補充好洗衣單和洗衣袋。 。
f
Prepare
room attendant report:
填寫員工報表
Ensure rooms are checked properly and that discrepancies are
properly marked down in the report. Inform the HSKP
Supervisor-Floor.
確保房態差異被檢查好并做好記錄，通知樓層主管。
g
Carry out
turn down service according to approved procedure:
根據要求做好夜床服務。
h
Take rooms status check and fill in the room report:
檢查房態和填寫工作單。
Help maintaining security by reporting any
suspicious looking characters on the floor:
協助安保并報告可疑人物。
Damaged and stained linen must be returned to linen
room.
如發現有污漬和破損的布草必須還到制服間。
i
Report
repair and maintenance required in the guest room immediately to the Order Taker to ensure that
everything in the room is functioning according to the standards set by the rooms. Inform the
HSKP Supervisor-Floor immediately.
報修房內的工程給文員和樓層主管。
j
Keep linen
room, supply racks and service area clean, orderly, tidy and sanitary:保持布草客用品架子和服務區清潔整齊和干凈。
Service toilet to be kept clean, sanitary and free
from foul/ bad odor at all times.
保持工作間內廁所干凈衛生無異味。
k
Return
the key to the security Department and the day's work report to the floor
supervisor before leaving work.
下班前將鑰匙交回保安部，及當日工作報表交給樓層主管。
l
Room
attendant will do the following public area cleaning on the floors:
清潔走廊的程序
Vacuum corridor carpet 走廊吸塵。
Dust and wipe oval table and art work.家具和木制品抹塵。
Dust and wipe consul table, two table lamp shades,
and remove and dust smudges on the mirror.
桌子抹塵，燈罩抹塵，鏡子無手印。
Dusting of all picture frame/ art works on the
wall.
畫框和工藝品抹塵。
Be aware
of Floor emergency, safety and pest control procedures. Maintain personal grooming as per Hotel and Floor standard to project and efficient, professional,
neat and tidy appearance to guest and set an example to colleagues.
被告知樓層緊急事件，安全，和殺蟲程序。保證個人儀容儀表整潔專業。
2. Maintain
a favourable working relationship with all associates to
foster and promote a cooperative and harmonious working climate.
與所有員工保持積極的工作關系，以建立和提高團隊合作和和諧。
3.Abide by both the hotel and Marriott & hotel
policies and procedures.
遵守酒店和集團政策及執行程序。
4.Daily operations shall be performed in strict
accordance with CSAT&ISRA standards.
日常操作嚴格按照CSAT&ISRA標準執行
5.To assist
in other areas of department and hotel as required.
當部門或酒店有其他工作安排或需要幫忙時請配合完成。
6.To perform any other duties as assigned by the
supervisors.
完成上級交給的其它工作或任務。
