崗位職責/職位描述

工作職責：

1.當銷售團隊操縱生意案例/ 需求（價格策略、特殊需求）時給予建議和支持，了使生意質詢轉變為確認的事件。

2.當從銷售經理處拿到生意需求時，及時為客戶準備計劃書/合同等。

3.對于分派的會議事件從開始要堅持談判。

4.和客戶一起商談最終細節并在活動計劃和布置上給予專業的忠告和建議。

5.盡最大可能去提升銷售額在所有機會。

6.保證與客戶和酒店各部門有效的溝通。

7.將團隊涉及信息分發至酒店各部門。例如：發宴會通知單，團隊摘要和準備會議講座。

8.在會議組織著有需求或有緊急需求時及時與各部門進行溝通協調。

9.讓活動組織者和客戶在活動/團隊停留期間讓其客人滿意。

10.檢查宴會運行和與其一起工作的各部門工作，在所有的時間內確保有質量的服務給客人。

11.有規律的回顧主要帳戶拋入并確保其準確性，需要和客戶一起回顧帳單以調整最終發票清單。

12.在工作進行中與相關銷售經理維持持續溝通。

Job Description：

1.Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.

2.Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.

3.Follow through from negotiation until departure for events assigned.

4.Liaise with clients on finalising details and give professional advice on set-ups and planning of events.

5.Practice up-selling at all opportunities to maximise revenue.

6.Ensure effective communication with clients and internal departments.

7.Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair pre-event meetings.

8.Maintain close coordination with respective departments on organisers’ requirements and last minute event requirements.

9.Be visible to organisers and clients during their event / group dates and monitor guest satisfaction.

10.Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.

11.Regularly review master account postings to ensure postings are correctly done.

12.Review bills with organisers regularly so as to eliminate adjustments needed on final invoices.