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崗位職責/職位描述

定期主持召開部門溝通會并確保部門例會和會議切實有效且在必要時進行指導。

Conducts regular communications meetings andensures that departmental briefings and meetings are effective and conducted asnecessary.

匯報值班日志中所記錄的所有事件（公布在 Lotus數據庫中）。

Reports all daily occurrence of the Hotel in the AssistantManager’s Log record found in Lotus Notes database.

仔細跟進每項任務并確保在交接班前完成。檢查所有未盡事項，且負責到底。

Follows through closely all tasks that need to beattended to and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.

分析客房價差，檢查是否有所出入。

Audits the room rate variance to check fordiscrepancy.

抽查客人的入住登記卡，確保準確錄入客人資料。

Spot check all arrival registrationcards and ensures details are entered accurately.

所有與客人有關的事件必須記錄，并更新客史檔案。

All guest incidents must be recorded and updatedin Guest History database.

確保所有前廳部員工遵循品牌承諾并始終提供優異的對客服務。

Ensures that all Front Office Associates deliverthe brand promise and provide exceptional guest service at all times.

在確保實現服務承諾的前提下，盡可能地降低前廳部的運營成本，根據主要的績效指標前瞻性的控制成本。

Ensures that the Front Office operates with thelowest possible cost structure while also delivering on the brand promise tothe guest, proactively managing costs based on key performance indicators.

確保提前預留每日預抵貴賓房間、特殊要求房間、長住客的房間；通知客房準備房間，確保每間房間放置適當的歡迎贈品。

Ensures that all daily arrival V.I.P. rooms,special request rooms, and long stay guest rooms are pre-blocked in advance,that Housekeeping is notified and that each room is prepared with theappropriate welcome amenities.