崗位職責/職位描述

職位描述

? Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部門的規范和程序提供高標準的餐飲服務。 ? Communicates to his/her superior any difficulties, guest comments and other relevant information 與上級領導交流有關疑難，客人意見和其它相關信息。 ? Establishes and maintains effective employee working relationships 與員工建立并保持良好的工作關系。 ? Attends and participates in daily briefings and other meetings as scheduled 參加和參與每日的例會和其它計劃好的會議。 ? Attends and participates in training sessions as scheduled 參加和參與計劃好的培訓課程。 ? Prepares for service by ensuring: 確保部門的以下各項工作就緒為客人提供服務： o Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團的個人儀表儀容規范著裝無可挑剔 o Outlet equipment is clean 設備干凈 o Equipment is sorted and stored 設備分類且存放好 o Glassware is polished 玻璃器皿擦亮 o Flatware is polished 擦亮餐具 o China is clean 清潔瓷器 o Waiter stations are prepared 準備好服務臺 o Cutlery is placed for buffet and table service 擺放好自助餐桌上的餐具 o Tables are set 擺設好餐臺 o Reservations are read and familiarized 閱讀并熟悉預訂 o Special occasions are ready 準備好特別活動 o Music is on 放音樂 o Lighting is on 開燈 o Outlet is ready for service and guest comfort 酒吧準備就緒為客人提供舒適的服務。 ? Carries out effective service by ensuring: 高效的提供服務： o Guests are greeted and seated 迎賓并安排客人就坐 o Daily specials are explained and upsold 說明并推銷每日特價 o Food orders are processed accurately 準確的下餐單 o Trays and tray jacks are effectively used 有效的利用托盤和托盤架 o Food orders are taken quickly 快速的為客人寫餐單 o Payment methods are handled accurately 確的處理付款方法 o Working areas are cleaned and re-set quickly 快速的清潔工作區和重新布置 o Bar is clean 清潔的酒吧 o Used ashtrays are regularly cleaned 定時清理用過的煙灰缸 o Guests are conversed with in relation to the food and beverage products 與客人談論有關的餐飲產品 ? Carries out effective beverage service by ensuring: 通過確保以下內容高效的提供飲品服務： o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精飲料服務歸定，推銷飲料并定時為客人續酒。 o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 o Promoting and selling cocktails to guests 向客人推銷雞尾酒 o Making and presenting cocktails 調配和裝飾雞尾酒 o Coffee and tea is served hot and in accordance with standard 按規范提供熱的咖啡和茶 ? Take appropriate action to resolve guest complaints 正確處理客人的投訴。 ? Food and beverage stock is stored in relation to hotel procedures 按照酒店的規定存儲餐飲存貨。 ? Performs related duties and special projects as assigned 承擔相關的職責和安排的特別項目。

職位資格和技能

? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證。 ? Able to read and write English 能夠讀寫英語。 Qualifications – 學歷 ? High School. 高中學歷