- 職位性質：全職
- 工作地區：四川省成都市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：3.2千-3.6千
- 職位有效期：2026-03-27至2026-05-26
職位：賓客關系員Guest Relation Officer
崗位職責/職位描述
Primary Responsibilities主要職責
- Consistently offer professional, friendly and engaging service
- Engage in conversation with first time visitors, showing them the lobby and offering directions as required
- Stand by in lobby, greeting and farewell guest, welcome and escort VIP guest to room
- Assign, prepare and check the room for VIP, ensure welcome amenities are delivered before guest arrival and room standards are followed ?
- Order amenities for guests according PMS system
- Themed room set up for special occasion guests, prepare themed card and give away gift
- Customize and prepare lobby welcome drink
- Make departure call and pre-arrival call selectively
- Follow up guest experience, improve guest satisfaction
- Select and prepare VIP guest turn down giveaways according to guests’ profile
- Follow all the Guest Relation programs, including but not limited to “Long Stay Guest Program”, “Guest Recognition Program” etc
- Executive Lounge basic service, including Breakfast, Afternoon Tea and Happy Hour serving
- Assist guests regarding hotel facilities and promotions in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies?
- Other reasonable duties as assigned due to the department operation
? 始終如一地提供專業、友好和周到的服務
? 與第一次到店的客人交談，向他們講解大堂，并在需要時為他們指明方向
? 在大堂歡迎或歡送賓客，引領VIP客人至房間
? 檢查和準備VIP客人的房間，確保歡迎備品在客人到店前送至房間且房間符合標準
? 根據PMS系統為賓客下單歡迎備品
? 為有特殊慶祝的客人房間做主題布置，準備主題卡片及伴手禮
? 準備歡迎飲品
? 有選擇性地撥打離店電話及抵店電話
? 跟進賓客體驗，提高賓客滿意度
? 根據VIP賓客的資料，定制并準備夜床禮物
? 跟進所有的賓客關系相關計劃，包括且不限于“長住客計劃”，“賓客認知計劃”等
? 掌握行政酒廊基本服務，包括早餐、下午茶、歡樂時光的服務
? 幫助客人了解酒店的設施和促銷活動
? 遵守部門政策、程序和服務標準
? 遵守所有安全政策
? 因部門運營需要而分配的其他工作
Knowledge and Experience知識和經驗
? Previous guest service experience required
? Must possess a professional presentation
? Must possess outstanding guest services skills and sophisticated verbal communication skills
? Strong interpersonal and problem solving abilities
? Highly responsible & reliable
? Ability to work well under pressure in a fast paced environment
? Ability to work cohesively as part of a team
? Ability to focus attention on guest needs, remaining calm and courteous at all times
? 需要具備賓客服務的經驗
? 必須具備專業的演講展示能力
? 必須具備卓越的賓客服務技能和成熟的口頭溝通技能
? 較強的人際關系和解決問題的能力
? 高度負責且可靠
? 能夠在快節奏的環境中、在壓力下正常工作
? 能夠作為團隊的一部分協調一致地工作
? 能夠將注意力集中在客人需求上，始終保持冷靜和禮貌
Your team and working environment:
Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant.
洲至奢選成都棕櫚泉酒店坐落于棕櫚泉國際中心，地處天府新區的核心區域及成都高新區，毗鄰世紀城新國際會展中心，環球中心及天府軟件園。
酒店設有336間酒店客房，行政樓層，超過1350平方米的會議及宴會設施，以及一系列的餐飲設施，包含全日制餐廳“食百絢” ，三層樓的酒廊、雞尾酒吧及特色餐廳“Cube”。
