- 職位性質：全職
- 工作地區：山東省濟南市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-5千
- 職位有效期：2026-05-29至2026-08-27
職位：Duty Manager 值班經理
崗位職責/職位描述
? Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有關影響到對客人的服務及酒店運作的事件上，都上報前廳部經理并與之保持交流。
? Provides functional assistance and direction to all departments.
為所有部門提供功能性幫助及指導。
? Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持與其他部門的合作及交流。
? Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
確保到酒店的客人都受到及時關注。
? Responds to guest needs and resolves related problems
對客人需求作出反映，解決相關問題。
? Supervises and directs Reception personnel.
監督并引導接待工作。
? Supports and assists Front Office personnel and all departments at peak periods.
在高峰時期，協助前廳部工作人員及所有部門工作。
? Prepare welcome cards with FOM and GM Signature for VIPs and Melia member guests, ensures them receive special attention.
為重要客人和美利亞會員準備有前廳部經理和總經理簽名的歡迎卡，確保他們都受到特別關注。
? Inspects front of house and back of house regularly for cleanliness.
定期檢查酒店前后區域的清潔。
? Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
協助賓客服務經理，迎接客人，安排客人到房間并送重要客人離開
? Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
同賓客服務經理交接貴賓信息和跟進事宜，妥善完成。
? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉財產安全，急救，火災、緊急事件發生時的補救措施，設備的安全操作。
? Initiate action to correct a hazardous situation and notify supervisors of potential dangers
實施行動對危險情況進行糾正，通報潛在的危險。
? Log security incidents and accidents in accordance with hotel requirements
按照酒店要求記錄安全事件及意外事故。
