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崗位職責/職位描述

·1.In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。

·?2.Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

· 3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關系? .

· 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

保持高水平的酒店產品和服務知識，以便向客人解釋和介紹相關的服務設施