- 職位性質(zhì)：全職
- 工作地區(qū)：四川省阿壩州
- 招聘人數(shù)：2人
- 學(xué) 歷：大專
- 工作經(jīng)驗：1年以上
- 提供食宿：不限
- 年齡要求：25-45
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4.5千
- 職位有效期2026-03-08至2026-06-06
職位：Front Office Supervisor 前臺主管
崗位職責/職位描述
¨ Report to Assistant Front Office Manager.
向前廳經(jīng)理匯報工作。
¨ Well versed on all Brand Standard requirements for Front Office and related areas.
熟知前廳部及相關(guān)部門的品牌標準要求。
¨ Be initiative to engage with the guest, build strong relationship with guest, respond to guests’ needs in time and resolve related problems.
主動的和客人情感交流，并與客人建立良好的關(guān)系，及時為客人的需求做出反應(yīng)并解決相關(guān)問題。
¨ Assist with Assistant Front Office Manager to in charge Front Desk team, and ensure to achieve Marriott Rewards enrolment goal provided by hotel management and maintain activation rate above 18%, also ensure achieve room upselling target provided by FOM.
協(xié)助前廳經(jīng)理管理前臺，確保完成由酒店管理層訂立的萬豪禮賞會員注冊目標，保持18%的活躍率，同時完成由前廳經(jīng)理訂立的房間升級促銷目標。
¨ Handle guests’ complaint, make correct and quick decision to ensure fully guest satisfaction whilst protecting the hotel property and revenue.
處理客人投訴、認真分析投訴，又快又準地做出答復(fù)，使客人滿意，從而能夠保護酒店的財產(chǎn)和利益。
Specific Duties 具體職責
¨ Handle all duties according to hotel policies, procedures, internal rules and standards.
處理所有的工作都要依照酒店政策、程序、內(nèi)部規(guī)定及標準。
¨ Ensure that the activities of all Front Desk associates are performed on the basis of established procedures and standards.
確保所有前臺員工的日常工作根據(jù)擬定的程序和標準進行。
¨ Interact with Sales Managers regarding proper handling of their groups.
與銷售經(jīng)理溝通以便妥善安排他們所負責的團隊順利入住。
¨ Handle high balance guest, and follow up PM/PQ rooms including pending account.
處理超額消費客人，跟進PM/PQ房間，包括待解決賬目。
¨ Interact with Housekeeping regarding VIP arrivals and expecting rooms.
與客房部溝通，為預(yù)抵的重要客人安排好房間。
¨ Print necessary operation reports for shift.
打印該班次運作所需要的報表。
¨ Responsible for correct handling of cash and cheque, fapiao, credit cards, vouchers and foreign currencies.
負責正確處理現(xiàn)金和支票、發(fā)票、信用卡、付款憑證以及外幣兌換業(yè)務(wù)。
¨ Check and verify reasons for all maintenance rooms.
檢查及確認所有工程房的維修原因。
¨ Prepare coupons for special package rates and prepare pre-registration materials as necessary.
準備特殊包價的禮券，提前登記客人所需的材料。
¨ Ensure that the requirements for daily checklists are met.
確保每日檢查表上的工作全部按要求與標準完成。
