- 職位性質(zhì)：全職
- 工作地區(qū)：四川省阿壩州
- 招聘人數(shù)：1人
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：提供食宿
- 年齡要求：24-45
- 計算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3.5千-6千
- 職位有效期2026-03-02至2026-05-31
職位：Restaurant Supervisor中西餐廳主管
崗位職責(zé)/職位描述
Major?Function??主要職能?:
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
無論作什么,都是為了向客人提供優(yōu)良的服務(wù)，使顧客滿意。
To adhere to the three steps of service to all our guests:
為顧客服務(wù)的三個步驟:
1.?A warm and sincere greeting. Use the guest name, if and when possible.
??????真誠熱情的問候，盡可能使用顧客的名字。
2.?Anticipation and compliance with guest needs.
預(yù)計并滿足顧客的需要。
3.?Fond farewell. Give them a warm good-bye and use their name, if and when possible
????禮貌的道別，盡可能使用顧客的名字和他們說再見。
To assist the Restaurant Manager in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
協(xié)助經(jīng)理負(fù)責(zé)餐廳每天的運營，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意和使利潤最大化。
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Specific?Duties?工作任務(wù)?:
Operations??運營?
1.?Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
????????????通過的回顧歷史記錄和預(yù)測的方法協(xié)助準(zhǔn)備部門年度預(yù)算，有助于發(fā)展部門收入的預(yù)算目標(biāo)。 ??????????
2.?Assist in accurately forecasting business demands to ensure efficient staffing & food production.
協(xié)助精確預(yù)測商業(yè)需求確保員工安置及食品制作。
3.?Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s.
確保了解并執(zhí)行萬豪的SOP和酒店的LSOP原則。
4.?Enforce operational Standards that are periodically reviewed & updated.
確保運營標(biāo)準(zhǔn)的周期性回顧與更新。
5.?Be responsible for maintaining outlet safety and sanitation standards at all times.
始終確保部門的安全和衛(wèi)生標(biāo)準(zhǔn)。
6.?Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.
執(zhí)行萬豪的70條衛(wèi)生標(biāo)準(zhǔn)，每月對部門進(jìn)行檢查。
7.?Be responsible for asset management of all outlet property and facilities.
負(fù)責(zé)本部門的所有固定資產(chǎn)和流動資產(chǎn)。
8.?Conduct a preventative maintenance inspection on a weekly basis.
?????????????做好每月預(yù)防性的維修檢查。
9.?Enforce Marriott’s Principles of Hospitality at all times.
始終貫徹萬豪熱情好客的原則。
10.?Above all, to lead by example through?a “hands on” approach to motivate our associates to?excel.
要成為員工的榜樣、深入到員工之中去引導(dǎo)員工取得成功。
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Human?Resources人力資源
1.?Assist in the development and implementation of management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD.
協(xié)助經(jīng)理與人力資源部共同制定和實施對下級經(jīng)理、主管的季度管理培訓(xùn)計劃。
2.?Conduct a departmental daily “15 Minute” training program & Taste Panel.”
實行部門每天十五分鐘的培訓(xùn)和試餐。
3.?Assist in the execution of all associate performance reviews in a professional and timely manner.
從專業(yè)的角度為所有的員工做工作評估。
4.?Assist in conducting an effective monthly associate meeting with minutes and P&A forwarded ??????????????????????????????????????????????to the manager。
組織有效的每月部門例會，作好會議記錄并將記錄抄送餐廳經(jīng)理。
5.?Be responsible for the completion of the wage progress report on a weekly basis.
每周編輯工資（考勤）報表。
6.?Practice “open door” policy to all associates.
運用“開放”的態(tài)度對待所有員工。
7.?Have monthly Rap Session for the all trainees and associates to understand their concerns to ??????retain.
每月對所有員工和實習(xí)生進(jìn)行一對一的訪談，了解他們的需要。
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Administrative?行政
1.?Prepare efficient schedules for management and associates.
編定有效的部門排班表。
2.?Be responsible for all accounting and billing procedures in the outlets.
負(fù)責(zé)所有財務(wù)的程序在本部門得到執(zhí)行。
3.?Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.
通過與會計和人力資源部的工作，確保員工工作時間和薪水準(zhǔn)確無誤。
4.?Assist in planning outside associates activity to promote teamwork.
協(xié)助計劃員工社外集體活動以促進(jìn)團(tuán)對精神。
5.?Promote positive inter-departmental relations through candid communication and cooperation.
通過坦率的交流與合作促進(jìn)部門內(nèi)部的關(guān)系。
6.?Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
對于顧客的詢問/關(guān)注，應(yīng)在24小時內(nèi)予以適當(dāng)?shù)拇饛?fù)。
7.?Perform any reasonable request made of management which is not life threatening or against the law.
在不涉及生命安全和違反法律的情況下，完成管理層布置的其他工作任務(wù)。
8.?Assist the completion of yearly Associate Opinion Survey and Annual Appraisal in a timely manner.
及時協(xié)助完成每年的員工意見調(diào)查工作和年終評估工作。
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Marketing營銷
1.?Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
了解所有的萬豪獎勵計劃和與之相關(guān)的記分程序.
2.?Assist in the development & execution of marketing plans for the outlet.
協(xié)助制定營銷計劃并把他推向市場。
3.?Be aware of competitors in the market & assist in a competition analysis on a quarterly basis.
了解競爭對手，每個季度作一次市場競爭分析報告。
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