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崗位職責/職位描述

工作描述：Job Description:

1. 確保以禮貌、高效的方式處理所有來電。

Ensures all telephone calls are handled in a polite, efficient manner.

2. 根據部門程序，操作總機的控制臺、呼叫系統和員工計算機系統。

Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.

3. 確保具有高水平的酒店產品知識，以便在機會出現時，宣傳/銷售客房、餐廳及其它設施/活動。

To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.

4. 全面了解酒店提供的所有服務。

Has a thorough understanding of all the services offered by the Hotel.

5. 熟悉城市的每個方面，以便禮貌并高效的滿足客人需求。

Fully conversant in all aspects of the city in order that all guests’ queries can be handled efficiently and courteously.

6. 確保將所有預訂、定單、申請準確及迅速地傳送到有關部門。

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the department concerned.

任職資格：Qualification：

1. 文化程度：大專及以上。

Education background: junior college or above.

2. 語言要求：普通話 – 發音標準；有英語讀寫能力及閱讀能力。

 Language：Good Mandarin pronunciation，Good English literacy and reading.

3. 較好的溝通能力，良好的計算機能力。

Good ability to communicate and good computer capacity.