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崗位職責/職位描述

工作描述 Job Description:

1. 為客人推薦服務，回應客人關于餐飲的要求并提供建議。

Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.

2. 迎接客人并引導客人就坐。

Greets customers and seats guests accordingly.

3. 根據(jù)順序和程序為客人安排座位、點單并服務食物和飲料。

Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.

4. 掌握關于餐廳菜單和酒單的知識。

Has thorough knowledge of menus and wine list.

5. 促銷菜單并說服客人選擇價格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點，等等。

Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc. 

6. 以支持和靈活的態(tài)度與其他員工緊密合作，著眼于酒店的整體成功和客人滿意度。

Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

7. 以支持和靈活的態(tài)度及“團隊協(xié)作”的精神與其他部門合作。

Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

任職資格 Qualification:

1. 文化程度：高中及以上。

Education background: senior high school or above.

2. 語言要求：普通話 – 發(fā)音標準。

 Language：Good Mandarin pronunciation.

3. 較好的溝通能力。

Good ability to communicate.

4. 有強烈的上進心、責任感與團隊合作精神，吃苦耐勞。

Strong aspiration，sense of responsibility and team spirit，hard – working.