免费精品国产一区二区三区麻豆,狠狠人妻久久久久久综合九色91,国产高清一区二区三区免费,日本在线不卡一区二区,精品国产免费第一区二区三区,国产精品久久久久丝瓜,久久综合久色综合97伊人,2023久久香蕉国产线看,在线播放亚洲精品一区二区,日本免费一区二区三区视频观看

崗位職責/職位描述

FINANCIAL RETURNS 財務回報

·?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain industry/account expertise when necessary to maximum?guest satisfaction

深入了解酒店的主要目標行業，并在必要時獲得行業/客戶專業知識，以使客人滿意度最大化

·?Prepare Weekly Events Forecast and seize upselling opportunities

準備每周會議預測并抓住銷售機會

·?Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest leads?conversion

確保及時跟進和落實與客戶和利益相關者的戰略關系，以提高生意線索轉換率?

·?Supervise the timely delivery of Master Invoice to customers and follow up the payment

????確保發票及時交付給客戶并跟進帳款結清

·?Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

與預訂部、市場銷售部和餐飲部密切合作，確保活動的賬目匯總

?

PEOPLE 員工團隊

·?Communicate to superior any issues encountered and other relevant information

與上級溝通遇到的問題和其他相關信息

·?Organize training sessions, daily briefings and other meetings as required

根據需要組織培訓課程、每日簡報和其他會議

·?Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team

根據洲際酒店集團標準和品牌標準，對每位團隊成員進行年度績效評估，制定關鍵績效目標和個人發展計劃

·?Through the regular reviews with team members assess performance in line with metrics and expectations from IHG and the hotel and take action as appropriate

通過與團隊成員的定期回顧，根據洲際酒店集團和酒店的標準和期望評估績效，并采取適當的行動

·?Act as escalation point for clients and members of the Meeting & Event?Team when issues are not solved at a proper level

當問題沒有得到適當的解決時，作為客戶和會務銷售及統籌團隊成員的升級處理者

·?Establishes and maintains effective employee working relationships

與員工建立并保持良好的工作關系。

·?Organize training sessions, daily briefings and other meetings as required

根據需要組織培訓課程、每日簡報和其他會議

·?Attends and participates in daily briefings and other meetings as scheduled

按計劃參加并參與每日例會及其它會議。

·?Attends and participates in training sessions as scheduled

按計劃參加培訓活動。

·?Implements the hotel and department regulations, policies and procedures including but not limited to:

實施酒店和部門的規定、政策和工作程序，包括但不限于： ?

o?House Rules and Regulation

酒店的規則和規定

o?Health and Safety

健康和安全

o?Grooming

儀表儀容

o?Quality

質量

o?Hygiene and Cleanliness

衛生和清潔

?

GUEST EXPERIENCE 賓客體驗

·?Before the planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

在活動前的策劃過程中，與會議策劃人協商確定最佳的會議室配置，建議會議/休息流程，菜單規劃，餐飲協調，餐桌安排，裝飾選擇等，以提高會議效率和生產力

·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

每天與每個會議策劃人員會面，匯報日常活動，審核消費，賬單和合同賬單的任何例外情況，并審核最終賬單的估算

·?Plan and conduct communicate?meetings with clients and catering staff to identify ways to ensure?the guest experience

計劃并與客戶和餐飲員工舉行活動前溝通，以確保客人體驗

·?Handle and manage clients’ queries or issues

處理和管理客戶的問題

·?Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

根據情況分配作為聯絡點，為客戶提供及時的幫助，以快速滿足客戶的需求，使活動順利進行

·?Supervise the organization of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

監督活動后的電話和反饋調查，并跟蹤客戶獲取活動反饋，確定進一步的業務機會

?

RESPONSIBLE BUSINESS 企業責任

·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

協調安全和安保措施，確保會議順利進行，減少干擾和問題。指導和建議客戶的會議選擇和替代方案，可能減少浪費，節約能源，對環境的影響最小

·?Develop awareness and reputation of the hotel and the brand in the local community.

在當地社區發展酒店和品牌的知名度和聲譽。

·?Perform other duties as assigned.

完成其它分配的任務。