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崗位職責(zé)/職位描述

·???????? Supervise the implementation of housekeeping standards and procedures in relation to

·???????? 監(jiān)督客房部各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行。

·???????? Recommended changes to these standards and training needs on an ongoing basis

·???????? 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。

·???????? Maintain a current and thorough knowledge of all housekeeping systems

·???????? 對客房部所有系統(tǒng)有最新和完整的知識(shí)。

·???????? Open and close the shift and ensure effective shift hand over

·???????? 負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行 。

·???????? Perform Room allocations

·???????? 分配客房

·???????? Perform Room inspections

·???????? 檢查客房

·???????? Prioritise arrival rooms

·???????? 排列抵店客人客房的優(yōu)先順序。

·???????? Liaise with Front Office for guest and hotel requirements

·???????? 配合前臺(tái)滿足酒店和客人的要求。

·???????? Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

·???????? 協(xié)調(diào)特別項(xiàng)目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。

·???????? Manage all special requests made by guests

·???????? 處理客人所有的特殊要求。

·???????? Ensure consistency within the department

·???????? 確保部門內(nèi)工作的一致性。

·???????? Management of lost property for the hotel

·???????? 管理酒店的遺失財(cái)物。

·???????? Ensure you have complete knowledge of room types, layouts and facilities

·???????? 確保具有客房類型，設(shè)計(jì)和設(shè)施的全面知識(shí)。

·???????? Complete stock takes as required

·???????? 按要求完成庫存盤點(diǎn)工作。

·???????? Maintain stock levels

·???????? 維持存貨水平

·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known

·???????? 進(jìn)行交接班說明，確保了解酒店的工作和運(yùn)營需求。