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崗位職責/職位描述

Inspect guest rooms, public areas, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork.
客房服務員清理過后確認檢查客房、公共區域等，衛生質量是否達到標準。根據報表檢查售賣房，并核實房間的狀態，判定差異房，安排優先清理的房間，并且及時更新離店客人的房態，協助客房管理層管理部門每日的工作。扮演一個聯絡員的角色來協調客房、工程、前廳還有洗衣房之間的工作。統計并和前臺配合解決差異房問題。根據工作表來提前準備、分配、傳達任務。將未完成的工作傳達給下一班，完成所需要書寫的文字工作。