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崗位職責/職位描述

賓客體驗專員負責酒店電話的接聽，客人的叫醒服務要求，電話過濾，和其他相關電話接聽。為客人提供留言服務(例如：語音,郵件,傳真)的接收,并及時的遞送至房間。回答并記錄客人電話要求，問題。 準確，完整，清晰記錄客人的留言并及時的傳遞。在電腦里記錄所有客人的要求和問題，將信息傳遞給相關人員或者部門，確保客人所有的問題得到及時的解決并使客人滿意。提供房間的設施設備，歡迎禮物，當地有趣的信息給客人并協助客人獲得網絡連接。

Guest Experience telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet.