- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(一般)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：3千-3.5千
- 職位有效期：2026-04-13至2026-07-12
職位：F&B Reservation Center Agent 餐飲預(yù)訂中心預(yù)訂員
崗位職責(zé)/職位描述
Service provided to all guests must be as courteous as possible and all inquiries must be fulfilled with the guest's satisfaction at the required time.為客人提供盡可能禮貌的服務(wù)，即時(shí)滿足客人的要求。
Report all guest comments to manager/supervisor for analysis and discussion.
把客人對(duì)我們的建議報(bào)告經(jīng)理，以便作出合理地分析和判斷。
Ensure calls are recorded and checked by another colleague. Standard calls must be checked to ensure that they are answered.
確保記錄好所有的服務(wù)內(nèi)容。必須由另外一個(gè)同事復(fù)查記錄。標(biāo)準(zhǔn)的服務(wù)意味著確保客人接起電話被告知。
Answer department telephone within 3 rings, using correct salutations and telephone etiquette.
在三聲鈴響內(nèi)接起電話，正確而禮貌的應(yīng)答。
Answer, record, and process all guest calls, requests, questions, or concerns.
回答，記錄所有客人的電話，要求，問(wèn)題。
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
準(zhǔn)確，完整，清晰的接收，記錄相關(guān)的信息，如有要解決客人電話，要求，問(wèn)題的，及時(shí)聯(lián)系相關(guān)的個(gè)人和部門。
Supply guests with directions and information regarding restaurant services, hours of operation, and local areas of interest and activities.
提供餐廳服務(wù)和產(chǎn)品，營(yíng)業(yè)時(shí)間和本地特色及活動(dòng)的相關(guān)信息給客人。
Follow up with guests regarding satisfaction with guest-related issues.
確保客人所有的問(wèn)題得到滿意的解決。
