崗位職責/職位描述

Work experience in similar capacity with international chain hotels will be better.

同等職位國際酒店經驗優先考慮。

Good guests service sense and professional skills.

良好的服務意識和專業技能。

Good verbal Chinese & English communication skills.?

良好的中英文口語交流能力。

Oversees
and directs all aspects of the hotels Front Office and Housekeeping departments
which include:? Front Office, Housekeeping,
Public Areas and Fitness Centre.??

監督和指導酒店前廳部和客房部的所有部門，包括前廳部、客房部、公共區域和健身中心。

Ensures? these?
departments are? well? run??
by? focusing? on? the
following? aspects:?Maximization? of??
revenues?? and?? profits,?
minimization? of?? operating??
costs,?implementation and follow up of service standards,?training
and compliance to relevant company policies.?

通過以下幾個方面來確保這些部門的正常運作：收入和利潤的最大化，運營成本的最小化，服務標準的執行和跟蹤，培訓和遵守公司相關政策。

Ensures high levels of customer satisfaction.

確保高水平的客戶滿意度。