- 職位性質：全職
- 工作地區：天津市和平區
- 招聘人數：1人
- 學 歷：本科
- 工作經驗：2年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-26至2026-06-24
職位：Front Office Supervisor 前廳部主管 ID200256
崗位職責/職位描述
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.?????????
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.
About the role
Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel.
按照四季集團及所在酒店所設立的營運目標、服務標準為客人提供服務。 ? ?
What you will do
Checks in guest in an efficient and friendly manner, using guest name whenever possible. ?Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. ?Issues correct keys to the guest.
Checks out guest at end of stay. ?Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. ?Settles bill accurately through credit card or cash transaction.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.?
Maintains a balanced bank assigned by the hotel. ?Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Coordinate with Housekeeping ensuring rooms are release in a timely manner.?
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
高效的為客人辦理入住并保持友好的態度，盡可能的使用客人姓名稱呼客人。 確保客人滿意入住到客房，價格正確無誤。及時安排送達行李，確保正確的房卡交給到客人。
為客人班里離店退房手續，詢問入住情況，收取房卡，確保將準備無誤的賬單呈現給客人，并確保用正確的方式結算。
確保高質量、專業的對客服務；解決顧客投訴；協助客人關于酒店服務、營業時間、酒店管理層、在酒店舉辦的一切宴會、指路等。準確及時的答復客人。同客人進行面對面或是電話溝通。
正確的兌換零錢及外幣，確保每個班次的員工都能夠完成結賬。
熟練運用各類電腦系統來辦理客人的入住與退房；運用日常報表并且熟練地為即將到店客人選取和保留房間。
遵守員工手冊上的四季服務標準。
What you bring
Bachelor above education background；
2-3 Years experience as a front office supervisor role；
Proven interpersonal skills with a track record of successful client interactions；
Excellent reading, writing & oral proficiency in the English language；
Excellent reading, writing & oral proficiency in Mandarin and English are essential
Work authorization in China is required.
大學本科以上學歷；
至少兩到三年前臺主管經驗；
與客人之間保持良好的交往和溝通關系；
熟練的英語閱讀、書寫及口語能力；
熟練的普通話和英文閱讀、書寫及口語能力；
具有在中國工作的許可。
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有競爭力的薪資、工資以及全面的福利
優質的培訓與發展機會
在全球所有四季酒店住宿可享受員工折扣
員工制服可享受免費干洗服務
免費員工餐
Schedule & Hours
Flexible.
靈活排班
