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崗位職責/職位描述

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.?????????

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role
As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotel’s phone and operating systems.
作為對酒店的第一和整體印象，預訂通訊部有著特殊的職責。 作為酒店的聲音，預定通訊員應確保包括酒店電話以及操作系統在內的所有通訊渠道運行暢通。

What you will do

The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.?
Due to the central core nature of this position, the Core GRO also acts as the friendly and courteous voice of Housekeeping Team when Housekeeping Coordinator is not available.
The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service.?

預定通訊員負責提供酒店的綜合信息和遇到緊急情況時，通過電話聯系相關人員為來電者提供幫助。
由于這個職位的核心性質，當客房協調員不在時，預定通訊員也會充當友好而有禮貌的客房團隊成員。
通訊預定部監督整個服務流程，確保住店客人來電和客房要求可以在規定時間內按照四季標準正確處理。?
我們正在尋找對客服務有親切感的人！你將會是那個具備優秀電話技巧以及專業對客服務經驗，同時能處理多項任務，解決問題，極具酒店服務熱忱的人。
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What you bring

Exceptional communication skills and command of English language
Additional language a definite asset for career growth
Completion of Post-Secondary Education in Hospitality or related field.
Previous Experience in Reservations and/or Front Office on High Volume Call Center
Strong Customer Service, Multi-tasking, and Communication Skills.
良好的英語溝通能力。
額外的語種可作為事業發展的有利條件。
具備酒店管理或者相關領域的高等教育學歷。
有預定或者前廳的高頻率處理來電的工作經驗。
較強的客戶服務，多任務處理以及溝通技能。

What we offer:?
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有競爭力的薪資、工資以及全面的福利
優質的培訓與發展機會
在全球所有四季酒店住宿可享受員工折扣
員工制服可享受免費干洗服務
免費員工餐
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Schedule & Hours:

Flexible
靈活排班??