- 職位性質：全職
- 工作地區：天津市和平區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-26至2026-06-24
職位：Core Supervisor 預定通訊部主管 ID205057
崗位職責/職位描述
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.?????????
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.
About the role
Core Supervisor is responsible for the execution of the Core Department’s policies and procedures (MOS) and manage the daily operation in the absence of managers. Manages the activities of the Core GRO.?
預定通訊主管負責執行預定通訊部門的政策和程序（MOS）以及在沒有經理的情況下， 管理日常操作。管理預定通訊專員的工作。
What you will do
The ability to conduct training for new staff, organize refreshment training sessions and provide timely feedback to Core staff. Update training materials whenever necessary.
The ability to handle guest complaints keeping senior management well informed of any problems and action taken.
The ability to maintain reservation standards, work quickly in a high-pressure environment and ability to handle stress.
Display a high level of integrity and professionalism at all times in dealing with external guests and employees.
Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
具備新員工培訓能力，組織喚新培訓課程并及時反饋給預定通訊專員。在必要時更新培訓資料。
處理客訴的能力，確保酒店高管可以很好的了解問題并采取行動。?
保持預定標準的能力，在高壓下處理壓力并快速工作的能力。
在處理外部客人和員工（問題）時，表現出高度的誠信和專業精神。
確保所有與客人的互動都是專業的，并遵守酒店的政策和程序。
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What you bring
Proficient in verbal/written English, proficiency in another language is preferable
Pleasant and professional telephone manner
Previous experience in Rooms Division or Sales and Marketing?
Previous reservations and training experience is an asset
Strong Customer Service, Multi-tasking, and Communication Skills。
Knowledge of Opera Property Management System
熟練的英語口語/書寫能力，熟練使用另一種語言者優先。
愉悅且專業的電話禮儀。
具備房務部或者市場銷售部門的工作經驗。
具備預定以及培訓經驗。
很強的對客服務意識，多任務處理以及溝通技巧。
Opera 管理系統的知識。
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What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有競爭力的薪資、工資以及全面的福利
優質的培訓與發展機會
在全球所有四季酒店住宿可享受員工折扣
員工制服可享受免費干洗服務
免費員工餐
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Schedule & Hours:
Flexible.
靈活排班??
