- 職位性質：全職
- 工作地區：北京市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：20-35
- 計算機能力：不限
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-15至2026-07-14
??依據酒店的規章制度，內部原則和標準處理一切事情。
Handle all duties according to hotel policies, procedures, internal rules and standards.
??任何時候都要遵守現金交接流程。
Conform to cash handling procedures at all times.?
??根據當日情況，要互相交接額外的活動事件，以便有效地處理所有可預見的情況。
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
??要了解有關房價，折扣和促銷的知識，并要知道如何去處理。
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
??要了解有關客房，地理位置，條件，特色和酒店提供的其它方面的服務的知識。
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
??要依據所有的現金處理和銀行的流程為客人提供快捷的離店結帳手續。
Follow all cash handling and banking procedures to check out all customers efficiently.
??會使用MARSHA和PMS，能夠做當天預定并了解如何在MARSHA中查預定。Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA.
??負責客人登記，房間分配，并對所有客人提出的特殊要求予以配合。
Perform guest registration and room assignment and accommodate special requests of all customers.
??了解有關萬豪禮賞，會員俱樂部和飛行里程計劃的知識。
Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs.
??在客人辦理入住登記時，鼓勵和邀請客人加入我們的萬豪禮賞計劃以達到月度，季度及年度目標。
Ensure and encourage all guests are enrolled in our Marriott Rewards Programme upon check in to achieve monthly/quarterly/yearly target.?
??保密并正確地處理郵件和留言。
Handle mail and messages properly and on a confidential basis.
??協助所有客人解決問題并回答客人提出的問題。確保用客人回復系統程序幫助客人解決問題。
Assist all guests in problems and questions as required.? Ensure that all guest problems are resolved by using the "Guest Response Program" procedures. .
??向經理匯報任何異常情況和問題。
Report any unusual occurrences or requests to the manager.
