- 職位性質：全職
- 工作地區：北京市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：5千-5.5千
- 職位有效期：2026-05-15至2026-08-13
MAJOR FUNCTION 主要功能 :
Responsible for cleanliness and service on assigned guest room floors during shift.
當班時負責所分配的樓層的清潔及服務
SPECIFIC DUTIES責任概要 :
1.Responsible for assigned floors and guest rooms during shift
當班時負表所有分配的樓層和客房。
2.Work closely with the Reception to ensure correct room status at all times.
與接待部門密切合作確保任何時間內正確的房態。
3.Ensure highest standard of cleaning in assigned areas
確保所分配的區域的高度清潔。
4.Ensure guest privacy is respected when DND status is displayed
確保在“請勿打擾”狀態下客人的隱私被維護。
5.Ensure comprehensive knowledge of guest room types ,sizes and amenities of the guest room,and be familiar with how to use .
確保具有客房類型，設計和設施的全面知識,并且要熟知一些設備的使用。
6.Responsible for strict key control
負責鑰匙的流程，嚴格控制。
7.Inspect regularly guestroom corridors and public areas
對客房的走廊和公共區域進行常規檢查。
8.Report maintenance issues promptly to Engineering
迅速向工程部匯報維護項目。
9.Ensure compliance of Lost & Found procedures
確保按照失物招領程序上交客人遺留。
10.Keep floor linen rooms neat and tidy
維持樓層布草房的干凈和整潔。
11.Monitor productivity of the unit
監督員工工作效率。
12.Prevent and resolve grievances
避免和調解抱怨。
13.Resolve disputes
解決爭端。
14.Discipline staff when necessary
約束員工遵守紀律。
15.Check Housekeeping associate’s grooming, personal hygiene and appearance
檢查客房部員工的儀容儀表，個人衛生狀況和形象。
16.Assist with the preparation of associate’s duty roster
協助準備員工排班表。
17.Facilitate multiskilling
鼓勵員工掌握多技能。
18.Assist with staff training and development
協助進行員工的培訓和發展。
19.Provide ongoing advice and support to associate’s under your supervision
給予所管轄的員工以不斷的建議和支持。
20.Supervise associate’s performance
指導員工表現。
21.Provide one to one instruction to staff members when required
必要時對員工進行個別面對面指導。
22.Deliver high quality service to guests
提供高品質的對客服務。
23.Ensure guest needs and reasonable requests are met
確保客人需求與合理的要求被滿足。
24.Seek opportunities to continually improve guest service, by reporting guest comments
通過匯總客人的意見匯總，,尋找機會不斷發展對客服務。
25.Take appropriate action to resolve guest complaints
采取合適的行動解決客人的抱怨。
26.Promote the hotel? products and services
促銷酒店產品與服務。
27.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施。
28.Adhere to the hotel’s security and emergency policies and procedures
堅持酒店安全制度、緊急情況。
29.Log security incidents and accidents in accordance with hotel requirements
依照酒店要求記錄安全日志和事故記錄。
30.Adhere to hotel cleaning and maintenance programs
堅持酒店的清潔和養護。
31.Ensure a high level of cleaning is maintained in your work area
保持維護所在工作區域的高度整潔。
32.Ensure all reporting and servicing deadlines are met on a timely basis
保證所有報告和服務都按時完成。
33.Carry out other tasks as directed by your supervisors
完成你上級交待的其它任務。
