- 職位性質：全職
- 工作地區：北京市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：7千-8千
- 職位有效期：2026-03-27至2026-06-25
Operate MARSHA and OPERA well and able to use key card system, trouble shoot basic guest key lock issues.
熟練使用MARSHA和OPERA系統，并且可以使用鑰匙系統
Provides warm welcome and detailed service to hotel guest. Ensure all necessary guest information are properly recorded and loaded in OPERA system, front desk keeps the paper trail.
為酒店客人提供熱情并且細致的服務，確保所有必須的客人信息準確記錄在OPERA系統里。
Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
在任何時候都必須見多識廣的了解本地文化特色，歷史及有吸引力的特色地點的地址及營業時間
Be sure to spend time in public areas during busy time in order to take care of guest requests.
保證在客人較多的時候在公共區域去關注客人的需求
Be familiar with daily in-coming VIP and Repeat guests. Get prepared and ready at the beginning of shift.
熟悉及了解當日到店的重要客人及回頭客，在每個班次開始之前做好準備事宜
Responsible of remaining a positive communication with airport rep. Be ready to welcome guest at designated place at least 10 minutes before limousine arrives.
負責與機場代表保持正確的溝通，準備好在車輛到達的十分鐘之前在指定地點歡迎客人
Coordinate with front desk staff to ensure all front of house area is operating professionally.
與前臺員工就做好協調確保前臺專業的營運
Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay.
保證客人及員工的認可計劃，負責所有回頭客的特殊要求，帶領前臺成員確保客人有一個令人愉快的逗留
Ensure repeat/rewards/VIP guest recognition program are taking place. Being able to contribute and lead front desk team to participate in up sale program.
保證使用回頭客/萬豪禮賞客人/重要客人的識別計劃。可以參與并帶領前臺員工共房間升級促銷計劃
Understand and participate in Marriott rewards program.
理解并積極參與萬豪領賞計劃
Perform in-room guest registration and room assignment and accommodate special requests of all customers.
可以完成為客人在房間里辦理入住登記，可以分配房間并且為所有有特殊要求的客人安排住宿
Know how to follow hospitality guidelines.
知道如何遵循服務指導方針
Needs to be able to perform in front office functions.
需要可以在前廳部工作
Interact with guest at all opportunities, play a customer contact role.
在任何機會下與客人互動，扮演一個與客人接觸的角色
Be responsible and receptive to guest complaint, should analyze and within the limitation set, make correct and quick decision to ensures total guest satisfaction whilst also protecting the hotel property and revenue.
能接納并且負責解決客人投訴，可以分析投訴發生的原因并且迅速作出解決方法來確保客人滿意，同時要保護酒店財產及收入
Oversees day to day operation of Executive Floor and ensuring that all guests are handled quickly and efficiently in all their needs with warm and natural.
檢查行政樓層的每日營運并且保證所有客人的需要被高效快捷及熱情的對待
Answer phone calls according to standard by using proper telephone etiquette and within three rings.
電話三響之內按照標準及電話禮儀接聽電話
Know how to operate safety deposit box.
知道如何使用保險箱
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.
靈活處理工作排班，非常了解酒店營運，幫助需要幫助的員工按時完成所有工作
Report any unusual occurrence or requests to manager immediately.
將任何不同尋常的事件或者要求及時上報經理
At all times strive to represent Marriott in the most professional manner.
在任何時候都努力代表萬豪表現出專業的禮節禮貌
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers
在任何情況下都遵守紀律，在前臺時刻保持警惕，在客人開口詢問之前向客人打招呼問好并且提供所需要的服務，把你的全部注意力都放在客人身上
Responsibilities: 職責，責任
Be well groomed and conform to the hotel's dress code and deportment.
保持良好的儀容儀表標準，符合酒店的和部門的著裝要求
Be informed about daily operations and events.
了解酒店每日營運情況及各種活動
Be highly visible in public area during peak hour.
在高峰時間的公共區域內保持高度觀察
Be familiar with sales strategies; communicate daily with reservation sales.
熟悉了解銷售技巧與策略，每天與預定及銷售保持密切聯系與溝通
Develop a thorough knowledge about all brands in Marriott's portfolio.
透徹了解萬豪所有品牌的及文化
Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
熟悉了解所有常客并且知道他們的特殊喜好，保證他們的要求得到滿足
Be familiar with cultural differences and know correct behavior for each culture. Also know the different protocols and etiquette.
清楚文化差異并且知道各種文化正確的舉止，明白不同的禮節禮儀
Be knowledgeable about all emergencies plans and know how to act upon them.
知道如何處理各種緊急情況并且發生緊急情況下知道如何作出正確反應
Report any unusual occurrences immediately to the front office manager
發生任何異常情況都要及時通知前廳經理
At all times strive to represent Marriott in the most professional and courteous manner.
在任何時候都努力代表萬豪表現出專業的禮節禮貌
Safety Awareness: 安全警示
Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.
遵守安全守則保持安全，負責及時報告任何意外事故，支持所有安全活動，在濕滑樓梯上行走時保持注意，在開啟任何設備之前要確保了解安全程序
Job Specifications
Profile of Competency
大致要求
Customer Service Oriented???????????????????? 賓客服務領域
Efficiency????????????????????????????????????????? ?????? 高效的
Desirable Communication Skill???????????????? 令人愉悅的溝通技巧
Organize????????????????????????????????????????????????? 很好的組織能力
Team Player??????????????????????????????????????????? 團隊合作精神
Language 語言??????????????????????????????????????? Fluent in English and Chinese? 流利的中英文
Education 教育??????????????????????????????????????? Preferably College and Above? 大學以上學歷
Professional Qualification 職業資格??? Minimum 3 years of relative area work experience? 至少1-2年相關工作經歷
