- 職位性質(zhì)：全職
- 工作地區(qū)：北京市
- 招聘人數(shù)：13人
- 學(xué) 歷：高中
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：可提供吃
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：英語(較差)中國(guó)普通話(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4千
- 職位有效期：2026-03-12至2026-06-29
1.Responsible for the cleanliness of assigned guest rooms and service areas.
負(fù)責(zé)所分配的客房和服務(wù)區(qū)域的整潔。
2.Respect guest privacy when room is on “Do not disturb” status
當(dāng)客房處于”請(qǐng)勿打擾”狀態(tài)時(shí),尊重客人的隱私。
3.Offer all possible assistance to guests and respond to guests request
盡可能地為客人提供幫助,響應(yīng)客人的要求。
4.Cleans and supplies guest rooms according to standards and procedures
按照程序和標(biāo)準(zhǔn)打掃和補(bǔ)給客房。
5.Ensure master keys are kept secure at all times
隨時(shí)保證鑰匙的安全。
6.Keep trolley neat and adequately supplied
保持手推車的整潔和充分的補(bǔ)給。
7.Maintain all equipment in good working condition
維持所有的裝備處于良好的工作狀態(tài)。
8.Keep linen room neat and in good order
保持布草房的整潔和井井有條。
9.Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
向樓層主管匯報(bào)任何布草,家具,固定物或裝置的丟失或損害。
10.Report maintenance deficiencies to the Floor Shift leader
向客房主管報(bào)告養(yǎng)護(hù)的不足。
11.Report for duty punctually wearing the correct uniform and name badge at all times
按時(shí)穿戴正確的制服。
12.Provide a courteous and professional service at all times
隨時(shí)提供有禮貌的和專業(yè)的服務(wù)。
13.Maintain good working relationships with own associates and all other departments
與本部門和其它部門的同事保持良好的工作關(guān)系。
14.Does turndown service when required
需要時(shí)提供開夜床服務(wù)。
15.Deliver high quality service to guests
為客戶提供高質(zhì)量的服務(wù)。
16.Ensure guest needs and reasonable requests are met
確保滿足客人的需要和合理的要求。
17.Seek opportunities to continually improve guest service
尋找機(jī)會(huì)不斷地改善服務(wù)質(zhì)量。
18.Take appropriate action to resolve guest complaints
采取恰當(dāng)?shù)姆绞浇鉀Q客人的投訴。
19.Promote the hotel products and services
促動(dòng)飯店服務(wù)的銷售。
20.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持高水平的產(chǎn)品和服務(wù)的知識(shí),以便為客人解釋服務(wù)和便利設(shè)施并將這些服務(wù)和便利設(shè)施銷售出去。
21.Adhere to the hotel’s security and emergency policies and procedures
堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。
22.Adhere to hotel cleaning and maintenance programs
堅(jiān)持酒店的清潔和養(yǎng)護(hù)。
23.Ensure a high level of cleaning is maintained in work area
保持維護(hù)所在工作區(qū)域的高度整潔。
24.Carry out other tasks as directed by your supervisors
完成你上級(jí)交待的其它任務(wù)。
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