崗位職責/職位描述

To direct the activities of Housekeeping daily operation to maintain and improve high
?cleaning standard of guestrooms and public areas as well as courteous service to guest.
指導客房部的日常操作，從而保證并為客房和公共區域服務而改進高質量的清標準，為客人提供服務時，態度謙恭。

1.To establish the skills analysis manual for all the staff in Housekeeping Department.
為客房部的全體員工建立技能評判手冊。
2.To establish standard of cleanliness for all the area under his / her control.
在他/她的管理下建立所有區域的清潔標準。
3.To institute working rules and practices to meet these standard.
制定工作準則并且進行實踐從而達到這些標準。
4.To establish training program, methods and procedures for development of employees.
為員工建立培訓計劃，方法以及過程。
5.With the assistance of subordinates, to supervise staff of Floor Supervisors,Chambermaids, Housewomen, Housemen, linen room Attendants, Seamstresses,Carpetmen, Order Takers, Clerks and Laundry Workers.
通過下屬的協助，監督并管理樓層領班，男女服務員，布巾服務員，女裁縫，毯工，點單員，職員，以及洗衣房工人。
6.To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.
與管理部門以及相關部門協商后準備統一的年度預算，年度的客房固定家具設備以及操作設備的預算。
7.To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.
進行例行的空房以及住客房的檢查，從而確認是否執行了清潔標準。
8.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
檢查客房樓梯，后樓梯，屋頂，辦公室以及公共區域從而確保這些地方的干凈整潔。
9.To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.
保證與工程部的有效聯系，隨時確保客房處于良好狀態
10.To conduct a monthly Housekeeping communication meeting to discuss the staff feedback,to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
組織每月的客房部會議，討論員工的工作反饋，調整工作改進中所出現的錯誤，傳達所有酒店內部的特殊指示和事件，除了早晨簡報。