崗位職責/職位描述

This position is concerned with the efficient and professional service of food and beverages within the?

Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang.

餐廳主管的職位要求能夠提供專業快捷的服務。通過成及庫存控制來獲得計劃盈利。直接督導員工的工作，通過遵守餐廳和 本酒店的規章制度以確保為客人提供符合 標準的完美服務。

1.To maintain a high customer service focus by approaching your job with the customers always in mind.

在整個工作過程中，始終保持高度的客戶服務意識。

2.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能夠提出對酒店的運作及環境有益的意見或建議。

3.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能夠積極的向客人及供應商推薦酒店的服務及設施。

4.Confidently knowing opening hours of all restaurants & Hotel outlets.

熟悉所有餐廳及酒店其他部門的營業時間。

5.Being able to recommend other restaurants & city attractions to Hotel guests.

可以向客人推薦其它具有吸引力的餐廳或場所。

6.Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.? This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.

遵守服務程序，保證餐廳的各個區域都符合早餐、午餐及晚餐的服務標準。其中包括收銀臺的準備工作，及和廚師交流，餐廳預定的詳細情況。

7.Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.

檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。

8.Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.

微笑服務，協助顧客就座、掛外套及背包等，并做自我介紹。

9.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.

滿足客人的各項要求，如不能立即回答客人的問題請與經理聯系。

10.Make sure all areas are cleaned and maintained in accordance with operating procedure.

確保所有區域與開始用餐時一樣整潔。

11.Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.

控制每個人員的分配，以確保顧客的期望得到滿足而達到預期的人員成本。

12.Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.

協助餐廳經理進行就職培訓，及在職培訓。

13.Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.

為提高員工的工作技能及自信心，在每個班次的工作之后總結他們的工作表現。

14.Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。