- 職位性質(zhì)：全職
- 工作地區(qū)：江蘇省南京市
- 招聘人數(shù)：1人
- 學 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：6千-8千
- 職位有效期：2026-01-12至2026-02-11
職位：Guest Service Manager賓客服務經(jīng)理(已停止招聘)
崗位職責/職位描述
一.工作描述Job Description
? 熟悉前廳部工作標準及程序。
? Familiar with Front Office Standards and Procedures.
? 向管理層匯報酒店運行過程中的不足和不合理行為。
? Report to management on deficiencies and irregularities noted in the operation.
? 確保客人的抱怨被合適的記錄并采取行動避免客人不滿意的離開酒店。必要時從管理人員處獲得幫助。
? Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
? 協(xié)助解決客人賬單問題、爭議等，解決員工財務賬務問題。
? Assist in resolving guest billing, disputes etc; Assist in resolving accounting matters.
? 在必要時協(xié)助前臺工作，幫助客人登記入住，結帳離店等等。
? Assist Reception when required, help guest check in, check out, etc.
? 負責酒店夜間運行，根據(jù)具體程序完成夜間審計工作。
? Be responsible for night duties, carry out hotel night audit according procedure;
? 維持對產(chǎn)品和服務的高度了解以便于向客人解釋及銷售服務和設施。
? Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
二.任職資格 Qualification
1.能用流利的英語從事前廳服務，協(xié)助維持酒店的正常運作。
Be able to use fluent English in service,maintain the operation of the hotel.
2.酒店前廳專業(yè)知識及領導能力。 Front office management professional knowledge and leadership skills
3.具有很強的計劃、組織、溝通、協(xié)調(diào)、領導能力。
Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills.
4.熟練運用辦公軟件及相關管理軟件。
Skilled in the use of office automation equipment and realated management software.
5.具備優(yōu)秀的書面和口頭表達能力。
Excellent written and verbal communication.
