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Tooversee the Welcome Desk daily operations and execute the overall Guest ArrivalExperience through the implementation of all W HIDs, guest recognition andproblem resolution.
管理迎賓部日常運營，按照酒店流程接待每日抵達客人以及問題處理。
To pro-actively drive and promote consistently high levels of personable Whatever/Whenever service.
積極推動高水平、隨時隨需的服務。
To foster a positive working environment especially with but not limited to all sections of the Welcome Desk.
為迎賓部提供積極的工作環境。
Ensuring talents are constantly looking for andfinding ways to WOW all our guests.
確保英才不斷尋找途徑來驚喜客人。
Complaints and problems are handled in a courteous and professional manner.
遇到的投訴問題使用禮貌和專業方法處理。
Adhering to W’s service recovery guidelines when handling guest complaints. Reply to written guest complaints including all Guest Voice and Social Media comments in W style.
堅持酒店服務理念，使用酒店語言更好的處理投訴，其中包括在客人心聲和社交媒體上回復客人的留言。