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崗位職責/職位描述

1. Well versed on all Brand Standard requirements for Front Desk and related areas. Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.
熟知前臺及相關部門的集團標準。確保所有規范運行程序和地區規范運行程序嚴格地被遵循和執行。
2. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions.
確保所有員工履行并服從部門和酒店的方針政策與程序，能夠執行所有前臺功能。
3. Monitor work stationery to ensure there are sufficient supplies and requisite through Managers whenever required.
持續監督和檢查工作所需要文具等相關用品，保證其充足的貯備與供給，以備之需。
4. Meeting and escorting of VIP guests to their room/s and any other guest as and when required.
迎接VIP客人（及其他相應的客人當有需要時）并陪同引領到他們的房間。
5. Preparing and Conducting 15 minutes daily training for all Front Office associates.
準備以及執行前廳員工的每日15分鐘培訓。
6. Reviews Rooms Controllers daily instructions regarding room blocking.
根據房控員每日指導檢查房間安排情況。
7. Monitor room assignments to ensure all guests’ requests are met or provided guest with an alternative if unable to meet request.
監督所有房間的分配，確保所有的客人的需求得以滿足。在無法滿足客人需求時，提供客人可能性的選擇。
8. Knowing all duties and responsibilities of the Front Office in order to assist associates more efficiently whenever required.
清楚地了解前廳部所有的職責與義務，當員工們需要時更加有效地提供幫助與支持。
9. Check and ensures that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.
監督員工的工作，保證日常工作檢查表上規定的任務在班次結束前全部完成。
10. Ensure key packets for guest are properly packed according to the hotel’s standard and room/s assigned according to guests’ request.
依照酒店的規范標準為客人準備好客房鑰匙及相關物件，按照客人需求分配房間。