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崗位職責(zé)/職位描述

? Take and serve guest orders promptly and according to service manual in Executive lounge.
遵照服務(wù)手冊(cè)為行政樓層的客人提供他們所需要的服務(wù)
? Do all necessary set-up sidework as assigned.
完成所有指派好的必須完成的準(zhǔn)備工作
? Answer any guest questions about the menu.
回答客人提出的有關(guān)于菜單的問題
? Answer phone calls according to standard by using proper telephone etiquette and within three rings.
遵循萬豪標(biāo)準(zhǔn)，使用電話禮儀在電話鈴響三聲之內(nèi)接起
? Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests.
幫助確保行政樓層區(qū)域順利營運(yùn)，包括自助餐的擺放，行政樓層會(huì)議室，商務(wù)中心，客人預(yù)訂及客人特殊需要
? Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
任何時(shí)候都要見多識(shí)廣的了解本地文化特色，歷史及當(dāng)?shù)赜形Φ牡攸c(diǎn)及營業(yè)時(shí)間
? Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible.
了解酒店設(shè)施及各部門營業(yè)時(shí)間，任何時(shí)間可以為為需要幫助的客人提供服務(wù)
? Have basic knowledge about menu each day; able to serve wine and cocktails.
對(duì)菜單有基本了解，可以為客人服務(wù)紅酒及雞尾酒
? Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
在將食品提供給客人之前，檢查它的外觀，溫度及數(shù)量確保準(zhǔn)確無誤
? Ensure Executive lounge area is clean and tidy at all time.
確保行政酒廊區(qū)域在任何時(shí)候都干凈整潔