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崗位職責/職位描述

1.1.Outlet operation 管理餐廳運行
·Develop Standards & Procedures, in keeping with the hotel policies and procedures·按照飯店的標準程序制定服務標準及規(guī)則
·Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guests’ expectations·遵守飯店的規(guī)章制度及喜來登令客人滿意計劃，推廣相關系統(tǒng)的程序知識，盡可能地超越客人期望
·Manage outlet service·管理餐廳服務
·Manage cash handling procedures·管理現(xiàn)金的兌付和每日的結帳工作
·Manage the maintenance of equipment·負責設備的維護
·Monitor standards of guest facilities and services·監(jiān)督客用設施和對客服務的標準
·Control stock and monitor stock security procedures·控制存貨并監(jiān)督存貨安全程序

2.Menu Knowledge 菜單、酒水知識
2.1.Menu 菜單
·Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單
·Total knowledge & understanding of Food Preparation Standard & Procedure.·了解并熟知所有食品準備的標準和程序
· Continually examine goods for quality and quantity·控制食品出產(chǎn)的標準

2.2.Drink list 酒水
·Good command of beverage knowledge·熟悉酒水知識
·Good Knowledge of Wines, Spirits and Cocktail Recipes·熟悉葡萄酒、烈酒知識和雞尾酒的配制
·Implement beverage service skill·酒水服務知識

3.Guest Service/Sales 對客服務/銷售
3.1.Manage Guest Service 管理對客服務
·Responsible for guest and staff satisfaction in the outlet.·加強、提高服務水準以超出規(guī)定的服務要求
·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承擔起客人滿意的責任
·Manage the delivery of high quality service to guests·負責向客人傳送高水平服務
·Manage the development and implementation of guest service strategies·負責對客服務戰(zhàn)略的發(fā)展和實施

3.2.Manage the Sales and Promotion of Products and Services負責銷售和促銷產(chǎn)品與服務
·Master the Marriott rewards member· 掌握萬豪禮賞會員
·Continually develop sales and promotional strategies for the Hotel’s products and services·不斷為酒店產(chǎn)品與服務發(fā)展銷售和促銷戰(zhàn)略