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崗位職責(zé)/職位描述

1. Food & Beverage Department 餐飲部
1.1. Bar operation 管理酒吧運(yùn)行
· Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則
· Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來(lái)登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識(shí)，盡可能地超越客人期望
· Manage outlet service· 管理餐廳服務(wù)
· Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)帳工作
· Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù)
· Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對(duì)客服務(wù)的標(biāo)準(zhǔn)
· Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序

2. Menu Knowledge 菜單、酒水知識(shí)
2.1. Menu 菜單
· Good command food product and menu knowledge.· 熟悉餐飲知識(shí)和餐廳菜單
· Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序
· Continually examine goods for quality and quantity· 控制食品出產(chǎn)的標(biāo)準(zhǔn)

2.2. Drink list 酒水
· Good command of beverage knowledge· 熟悉酒水知識(shí)
· Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識(shí)和雞尾酒的配制
· Implement beverage service skill· 酒水服務(wù)知識(shí)