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崗位職責(zé)/職位描述

1.1. Outlet operation 管理餐廳運(yùn)行
· Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則
· Ensure all the staff carry out the tasks according to the S&P· 確保員工按照標(biāo)準(zhǔn)與程序完成任務(wù)
· Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來(lái)登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識(shí)，盡可能地超越客人期望
· Manage outlet service· 管理餐廳服務(wù)
· Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)帳工作
· Oversee the preparation of daily banking and cash flow reports· 監(jiān)督每日財(cái)務(wù)報(bào)告
· Instruct staff in credit policies and facilities· 指導(dǎo)員工了解信用政策和設(shè)備
· Establish cash security procedures· 建立現(xiàn)金安全兌換程序
· Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù)
· Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對(duì)客服務(wù)的標(biāo)準(zhǔn)
· Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序
· Take part in menu and wine list creation· 參與菜單和酒單的編寫

2. Management/strategic planning 管理/戰(zhàn)備計(jì)劃
2.1. Take part in Strategic Planning and Development 參與戰(zhàn)略計(jì)劃的制定和開(kāi)發(fā)
· Take part in the preparation and planning and department/unit/outlet goals and objectives· 參與準(zhǔn)備和制定部門/單元/服務(wù)點(diǎn)的目標(biāo)
· Determining a purchasing plan, according to the financial budget of the outlet.· 根據(jù)經(jīng)營(yíng)情況，制定每年和每月預(yù)算
· Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business· 根據(jù)生意需求及淡、旺季情況決定運(yùn)作設(shè)備