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崗位職責/職位描述

1.1. Outlet operation 管理餐廳運行
· Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標準程序制定服務標準及規則
· Ensure all the staff carry out the tasks according to the S&P· 確保員工按照標準與程序完成任務
· Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規章制度及喜來登令客人滿意計劃，推廣相關系統的程序知識，盡可能地超越客人期望
· Manage outlet service· 管理餐廳服務
· Manage cash handling procedures· 管理現金的兌付和每日的結帳工作
· Oversee the preparation of daily banking and cash flow reports· 監督每日財務報告
· Instruct staff in credit policies and facilities· 指導員工了解信用政策和設備
· Establish cash security procedures· 建立現金安全兌換程序
· Manage the maintenance of equipment· 負責設備的維護
· Monitor standards of guest facilities and services· 監督客用設施和對客服務的標準
· Control stock and monitor stock security procedures· 控制存貨并監督存貨安全程序
· Take part in menu and wine list creation· 參與菜單和酒單的編寫

2. Management/strategic planning 管理/戰備計劃
2.1. Take part in Strategic Planning and Development 參與戰略計劃的制定和開發
· Take part in the preparation and planning and department/unit/outlet goals and objectives· 參與準備和制定部門/單元/服務點的目標
· Determining a purchasing plan, according to the financial budget of the outlet.· 根據經營情況，制定每年和每月預算
· Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business· 根據生意需求及淡、旺季情況決定運作設備