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崗位職責/職位描述

1.1. Outlet operation 管理餐廳運行
· Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標準程序制定服務標準及規(guī)則
· Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計劃，推廣相關系統(tǒng)的程序知識，盡可能地超越客人期望
· Manage outlet service· 管理餐廳服務
· Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結賬工作
· Manage the maintenance of equipment· 負責設備的維護
· Monitor standards of guest facilities and services· 監(jiān)督客用設施和對客服務的標準
· Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序

2. Menu Knowledge 菜單、酒水知識
2.1. Menu 菜單
· Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單
· Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準備的標準和程序
· Continually examine goods for quality and quantity· 控制食品出產(chǎn)的標準

2.2. Drink list 酒水
· Good command of beverage knowledge· 熟悉酒水知識
· Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識和雞尾酒的配制
· Implement beverage service skill· 酒水服務知識