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崗位職責/職位描述

Act as a support to the Events Team in handling the administrative work of the office and guest enquiries.
處理宴會統籌部門的日常行政工作，協助宴會統籌經理接待來訪客戶和接聽電話。

Handle the office administrative work including the distribution of correspondence with other departments, telephone enquires & assist in handling group & catering leads.
處理辦公室的行政工作，其中包括與其他部門間的信息傳遞，接聽客戶問詢電話，及協助團隊和宴會活動的安排。

1. Administrative Support 行政業務協助
· Responsible for the daily administrative work of the department. · 負責部門內部的日常行政工作
· Handling incoming calls and assist in handling guest enquiries. · 接聽客戶問詢電話， 協助接待客人來訪
· Assist in compiling periodical reports. · 協助準備部門的日報表和月報表
· Complete the assign works by the leader. · 完成上級領導分配及安排的其他工作事項

2. Sales support 銷售協助
· Assist in data input in Opera S&C. · 協助輸入資料進宴會銷售預訂系統
· Handle sales enquiries to relay the requests to Event Mgr. · 接收客人活動的要求，并轉達至宴會統籌經理處
· Reply to the customers’ inquiries and requirements, and follow up in time. · 回復客人的詢問和要求，并及時跟進

3. Filing 文件歸檔
· Assist in handling the office filing system and be sure that all correspondence is properly filed. · 協助建立辦公室文件歸檔系統并準確無誤地歸放各類文件，確保所有往來信息妥善存檔

4. Office Etiquette and Business Ethics 辦公室儀容儀表及商業道德行為
· Properly dressed in uniform with the general appearance according to the hotel standard. · 根據酒店的儀容儀表標準要求，穿著得當的統一制服
· Conducting business according to the Marriott guidelines and local law. · 遵守萬豪國際集團的規定條例及地方法律
· Compliance to the standards set up for the outlet’s operation including telephone handling, punctuality, hotel rules, regulations and SOPs. · 依據現有的部門運作標準，進行有序地工作，其中包括：專業地電話接聽，準時到崗，遵循酒店規章制度及標準操作規范



All job description shall be include the item as following所有職位描述中都應包含以下工作職責:
1. To perform any other duties as assigned by the Management.完成上級交給的其它工作任務。
2. Shall go to other departments of the hotel such as HSKP, F&B, FO, LP to support operation when necessary, and obey the arrangement. 在酒店運營需要時，須前往客房部、餐飲部、前廳部、防損部等酒店其它部門支持運營，并服從安排。
3. Follow all Marriott policies and procedures. 服從萬豪集團的政策和程序