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崗位職責/職位描述

1.???? Follow all companypolicies and procedures.

遵守所有公司政策和程序。

2.???? Demonstrating Leadership- Utilizing interpersonal and communication skills to lead, influence, andencourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.

領導方面的展現-利用人際關系和溝通技巧進行領導，能夠影響并鼓勵帶動其他人，建立完好的財務（運作）/商業決議計劃，做好正直和誠信的典范。

3.???? Exceeding CustomerExpectations - Providing services that are above and beyond for customersatisfaction and retention.

超越賓客的預期要求- 在提供給客人服務之前能較早的預知其需求，能更好地達到其滿意程度。

4.???? Improving Service -communicating and assisting individuals to understand guest needs, providingguidance, feedback, and individual coaching when needed.

提升服務 – 和賓客有充分的溝通并了解其個別需求，提供向導，回饋并在（賓客）需要時提供方便。

5.???? Developing and BuildingTeams - Encouraging and building mutual trust, respect, and cooperation amongteam members.

提高和建立自身團隊 – 鼓勵和建立共同信賴度，相互尊敬并在團隊中和其他員工達到良好地溝通。

6.???? Achieving/Exceeding Goals- Achieving and exceeding goals including performance goals, budget goals, teamgoals, etc.

達成/超越目標 – 達到和超越目標包括評估目標、預算目標和團隊目標等等。

7.???? Modelling AppropriateBehaviours - Serving as a role model to demonstrate appropriate behaviours.

模擬專屬行為 – 做好員工的表率。

8.???? Communicating with Supervisors,Peers, or Subordinates - Providing information to supervisors, co-workers, andsubordinates by telephone, in written form, e-mail, or in person.

和上級、同事或是下屬間的溝通 – 可利用電話，書面形式，或是發送電子郵件的形式。

9.???? Improving Profit -Developing means to improve profit, including estimating cost and benefit,exploring new business opportunities, etc.

增加利潤 – 發展提升利潤的突進，包括減少成本和支出，探索更多新的商業機會。

10. Guiding, Directing, andMotivating Subordinates - Providing guidance and direction to subordinates,including setting performance standards and monitoring performance.

引導、監督和激勵下屬 – 指引方向和監督下屬，包括制定評估標準和檢測評估。

11. Making Decisions andSolving Problems - Analysing information and evaluating results to choose thebest solution and solve problems.

作出決議和處理問題 – 分析信息并找尋最有效地途徑去解決問題。

12. Coaching and Developing Others- Identifying the developmental needs of others and coaching, mentoring, orotherwise helping others to improve their knowledge or skills.

提升和發展他人 – 根據個人發展的不同需求，指導或者幫助他人提高相應的專業知識或是服務技巧。

13. Communicating InformationTimely - Informing and/or updating the executives, the peers and thesubordinates on relevant information in a timely manner.

保持及時的信息分享 – 及時向行政委員會、同事、下屬通知和更新信息。

14. Maintaining Balancebetween Profit and Service Satisfaction - Estimating cost and benefit ratio,maintaining balance between profit and service satisfaction.

保持利潤和服務滿意度的平衡 – 估算成本和利潤的比例，保持利潤和服務滿意度的平衡。

15. Ensuring Communication ofExpectations and Objectives - Ensuring that expectations and objectives areclearly communicated to subordinates; subordinates are also open to raise questionsand/or concerns.

確保預期和目標的溝通性 – 確保將預期的目標清晰無誤的傳遞給你的下屬。作為下屬也可以相應地對提出問題或者是顧慮。