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崗位職責/職位描述

ü? Report to Front Office Manager.

?????? 所有工作向前廳部經理報告。

ü? Well versed on all Brand Standard requirements for Front Office and relatedareas

?????? 熟知前廳部及相關部門的品牌標準要求。

ü? -To establish an effective data base system to be used by all team membersfor restaurant and local attractions. Have solid understanding of and beingable to establish relationship with all local attractions, restaurants… etc.

?????? 建立本地的餐廳和旅游景點信息數據庫以備部門同事察看。與本地的著名景點景區，餐廳及其他相

?????? 關部門建立良好的合作關系。

ü? To supervise the other concierge associates, bellstaff, doormen toeffectively handle guest requests, To ensure that they are adhering to allhotel policies, procedures and standards while striving towards total guestsatisfaction. To ensure that the above-mentioned areas are working in aprofessional manner at all times.

督導其他禮賓部員工，行李員，門童的工作以確保客人的要求得到滿足。確保下屬完全遵從酒店的政策，工作流程和標準以保證完全的客人滿意。確保以上區域員工保持專業的工作態度。

ü? Responsible for hiring, training and development of all concierge-relatedassociates, so they are hospitable, outgoing and customer service oriented.

?????? 負責招聘，培訓和發展禮賓部的所有員工，確保他們殷勤待客，外向活潑和以提供優質服務為本。

ü? Assist the front office manager in above areas to ensure a correct andsmoothly operation department.?

?????? 協助前廳部經理確保以上工作區域運轉正常。

ü? Each associate is expected to carry out, within their capabilities, allreasonable requests by management.

?????? 根據每個員工的能力安排工作以確保管理層的任務準確完成