崗位職責/職位描述

1. At least 6 month internship至少實習六個月以上
2. Ensure the correct operation of the switchboard for fast and efficienttransferring of internal and external calls.快速高效的轉接所有來電。
3. Greets all guests communications with a warm tone, ensuring that theyfeel welcomed and appreciated when contacting the hotel.交流的時候熱情的語調和所有賓客問候，讓他們覺得受到酒店的歡迎。
4. Answer guest’s inquires over the phone or connect caller to relevantdepartment回答客人的電話詢問或者將電話接轉至有關部門
5. Responsible for booking and placing of guest long distance callscorrectly.負責準確地登記和接通客人的長途電話。
6. Responsible for placing of guests’ wake-up calls accurately and timely.負責準確及時的為客人提供叫醒服務。