崗位職責/職位描述

工作職責：
This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.本職位要求在餐廳服務的服務人員能為客人提供有效率以及專業的服務，在符合希爾頓全球及華爾道夫成都酒店服務標準的前提下保證向客人提供周到的服務，令客人感到舒適滿意。
1.To maintain a high customer service focus by approaching your job with the customers always in mind.
在整個工作過程中，始終保持高度的客戶服務意識。
2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。
3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能夠提出酒店的運作及環境有益的意見或建議。
4.To actively promote the service and facilities of Waldorf Astoria Chengdu and Hilton Hotels to guests and suppliers of the hotel.能夠積極的向客人及供應商推薦酒店的服務及設施。
5.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作過程中能夠做好本職工作，保證自己及其他人的安全。
6.Confidently knowing the food and beverage menu contents and is able to explain them in detail to guests.熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。
7.Understand dietary requirements and offer appropriate suggestions.了解健康食品的要求，并可以給出適當的建議。
8.By completing checklist in product knowledge.能夠達到產品知識的要求。
9.Be able to make suggestions on the menu that might suit guests of different nationalities.可以根據客人不同的國籍推薦菜單上的食品。
10.By knowing menu items of all other outlets to recommend guests to other outlets.了解其他餐廳的菜肴，以便向客人推薦。

任職資格：
1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于利用一切機會學習技能以便于改進自己的工作的技巧。
2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情，包括任何工作要求的改變的。
3.To maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals.具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。
4.Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects,service techniques, and guest interaction餐飲方面的專業知識及管理、服務、與客人溝通互動方面的知識。