崗位職責(zé)/職位描述

工作職責(zé)：
1.This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures by Waldorf Astoria Chengdu.主管的職位要求能夠提供專業(yè)快捷的服務(wù)。通過成及庫存控制來獲得計(jì)劃盈利。直接督導(dǎo)員工的工作，通過遵守餐廳和 本酒店的規(guī)章制度以確保為客人提供符合 標(biāo)準(zhǔn)的完美服務(wù)。
2.To maintain a high customer service focus by approaching your job with the customers always in mind.在整個工作過程中，始終保持高度的客戶服務(wù)意識。
3.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進(jìn)行交流。
4.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能夠提出對酒店的運(yùn)作及環(huán)境有益的意見或建議。
5.To actively promote the service and facilities of Waldorf Astoria Chengdu and Hilton Hotels to guests and suppliers of the hotel.能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施。
6.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作過程中能夠做好本職工作，保證自己及其他人的安全。
7.Confidently knowing the food and beverage menu contents and is able to explain them in detail to guests.熟悉掌握菜單及飲料單上的內(nèi)容，并可以詳細(xì)的給客人做出解釋。
8.Understand dietary requirements and offer appropriate suggestions.了解健康食品的要求，并可以給出適當(dāng)?shù)慕ㄗh。
9.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.與經(jīng)理商討，并做到如何提高對客服務(wù)意識，達(dá)成一致標(biāo)準(zhǔn)并采取相應(yīng)的行動。
10.By completing checklist in product knowledge.能夠達(dá)到產(chǎn)品知識的要求。
11.Be able to make suggestions on the menu that might suit guests of different nationalities.可以根據(jù)客人不同的國籍推薦菜單上的食品。
12.By knowing menu items of all other outlets to recommend guests to other outlets.了解其他餐廳的菜肴，以便向客人推薦。
13.Confidently knowing opening hours of all restaurants & Hotel outlets.熟悉所有餐廳及酒店其他部門的營業(yè)時間。
14.Being able to recommend other restaurants & city attractions to Hotel guests.可以向客人推薦其它具有吸引力的餐廳或場所。
15.To actively check team member product knowledge on each shift.在工作中隨時檢查員工的產(chǎn)品知識。

任職資格：
1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有積極合作的精神。以熱心的態(tài)度對待所有的工作， 并樂于利用一切機(jī)會學(xué)習(xí)技能以便于改進(jìn)自己的工作的技巧。
2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有極強(qiáng)的應(yīng)變能力。靈活反應(yīng)并以積極的態(tài)面對需求更改的事情，包括任何工作要求的改變的。
3.To maintain high team focus by showing co－operation and support to colleagues in the pursuit of team goals.
具有較強(qiáng)的團(tuán)隊(duì)精神，通過合作及對同事工作的支持達(dá)到團(tuán)隊(duì)的共同目標(biāo)。
4.Strong in Leadership skills & good training conducting skills.
領(lǐng)導(dǎo)技能及培訓(xùn)技巧。
5.Outgoing personality. Willing to work for long hours.
外向性格、可以長時間的工作。