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崗位職責/職位描述

Welcomes and assigns rooms to hotel guests according to reservations made.

1.? 根據酒店預定要求，恭迎客人并為其分配客房；

Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.

2.? 掌握并保留住店客人的抵離店記錄及重要客人和回頭客的提前登記卡；

Provide services and information to guests that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

3. 通過適當的途徑，盡可能地向客人提供最優質的服務及最新、最準確的信息。