盡己之能完成酒店客房及宴會方面的銷售目標。
Responsible in achieving room and catering sales target objectives of the hotel.
監督本部門,確保及時有效完成每日工作。
Supervisors the Sales & Marketing department to ensure daily task are completed in a timely fashion
協助市場銷售總監督導銷售經理,銷售主任及協調員,以保證他們完成酒店交于的目標。 Assist Director of Sales to direct all sales activities of Sales Managers, Sales Executive and Coordinators to ensure that they meet the hotel goals and the marketing plan. 通過保持與市場及國內外客戶的聯系來進一步提高酒店的知名度。 Represents and promotes the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.崗位要求:
酒店管理或市場營銷專業
Hospitality Management or marketing disciplines熟知銷售系統并具有良好的溝通能力
Fully versed in Sales System with high level of interpersonal skills
卓越的領導能力,善于管理并激勵員工
Excellent Leadership skills with ability to motivate and coach staff 在需要時顯示良好的判斷能力
Ability to display good judgment when necessary
在預測及預算方面有較強的財務能力 Strong financial acumen in forecasting, budgeting and be bottom-line oriented 有能力判別及解決部門內部可能出現的問題 Ability to trouble-shoot, identify and offer practical solutions challenges face by the department 妥善處理及回復客人需求 Able to handle guest request and feedback in a professional manner 良好的團隊合作精神
Team Player
良好的交流溝通能力
Good interpersonal and communication skills
就部門員工的培訓需求進行分析并給出有效的培訓計劃 Ability to conduct training needs analysis for the department, and prepare effective training plans?認同萬達企業文化
Appreciate Wanda culture
有良好的職業操守
Good Character and Ethics
嚴格遵守國家法律法規,執行企業各種規章制度
Strictly obey the relevant laws and regulations, executive internal policy implement熟練操作微軟等操作系統
Proficient with Microsoft Windows other software.
必須具有良好的中英文交流及寫作能力
Excellent spoken and written communication skills in both English and Mandarin are a must.
了解酒店市場系統
Knowledgeable with hotel marketing system, loyalty marketing and communications 可按工作需要出差
Willing to travel.熟知電子銷售系統,包括酒店預訂系統,GDS等 Competent with electronic sales program systems (including hotel reservation system, dot.com, internet, GDS, Website, etc)
崗位職責:
?向總經理提供專業的建議及行政上的支持,以達到酒店的戰略目標,參與開拓和實施酒店和部門的政策規定,在酒店指導方針指引下,協助總經理規劃年度預算,制定市場戰略及促銷計劃, 設定并達到酒店目標,銷售及預算收入, 開拓和實施酒店市場銷售計劃,制定酒店價格策略及銷售目標,針對目標市場組織海外旅行及產品展示。
Provides a professional, advisory and executive support to the General Manager in meeting strategic goals. Participates in the development and implementation of policies and procedure for the department and hotel.3. Plans and develops annual budget, marketing strategies and promotion plans with General Manager based on hotel and corporate guidelines,To set and meet hotel objectives, sales target and budgeted revenues, Development and implement hotel’s Sales and Marketing plans.Establishes pricing strategies and sales targets for the hotel. Conduct Overseas Sales Trips and Trade Shows to target market。
不斷回顧,時時更新價格策略,以期為酒店創造盡可能多的利潤,提出方案和策略以便進一步改進銷售表現,檢驗及評估市場走勢,市場策略優先的實施,不斷檢驗和監督客戶預訂和網上訂房情況,區分市場需求,優化相應的產品,每周例行召開銷售會議以檢驗和評估酒店業績,銷售策略及市場細分策略,確保酒店的經營利潤,召開季度性會議以檢驗銷售人員的表現,參加每周舉行的MARCOM會議以檢驗和集體討論公關活動,客房及餐飲有關促銷活動,保證酒店對國內外媒體的高度關注。
Constant review and update pricing strategy on all distribution channels to maximize revenue for the hotel, To recommend solutions and strategies to further improve sales performance for the hotel.Monitor and evaluates competitive set performance, market trend and implement marketing strategies initiatives.Constant review and monitor sales account and online activities, Identify market needs and develop product accordingly ,Conduct weekly sales and revenue meeting to review & evaluate on hotel performance, pricing grid, sales strategies and distribution strategies methods to increase business for the hotel with maximum results. Conduct quarterly sales performance meeting to review on sales personnel performance,To participate in weekly MARCOM meeting to review and brainstorm on PR activities, F&B and rooms promotions for the hotel, to ensure high awareness of the hotel in both local and international media.出席部門總監每日例會及營運會議,通過與總部聯系,確保所有營業活動的順利完成,
Attend Department Head Daily Briefing and Operations Meeting, Liaises with Corporate office to ensure execution and smooth flow through of all Sales & Marketing initiatives. Participates in head office initiated sales and marketing events.督導及激勵包括預定部在內的部門所有員工為完成酒店經營目標而努力,管理特殊項目及其他相關業務,管理部門內部運作,保證部門設施完備,運行正常,控制部門各項耗費及制定預算,確保部門資源的高效利用,確保文件及相關資料的存檔,確保及時更新及保存部門人事檔案,制定、安排和實施滿足各個層次員工需求的培訓確保工作所需各種設備工具的有效運行。
To provide supervision, drive and motivate Sales & Marketing Team including reservations to achieve results.Manages special projects and other business related enterprises. Manages departmental changes and ensuring processes and required infrastructure are in place. Manages departmental expenses and budget.Ensures efficient utilization of departmental resources, Ensures files, correspondence and other relevant business documentation are maintained.Ensures the development, update and maintenance of promotional materials.To plan, schedule and implement appropriate training interventions to all levels to meet the needs of the department and staff.To role coach mid level executives in the department,To ensure that all necessary working tools and equipment are provided to all staff in order to function efficiently處理與客人的關系和提供所需服務,包括客戶和客人的需求,酒店產品知識,銷售效率,溝通能力及各類反饋信息,撰寫有關招聘人員,培訓和拓展,團隊建設,員工表現評估等方面的報告,遵守酒店及總部的政策和程序,履行酒店賦予的職責,完成其他交予的工作。
Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback. Reports on the effectiveness of Sales and Marketing programs. recruitment, training & development, team building, staff performance planning and review.Abide by the policies and procedures of the hotel and headquarters, to perform the duties given by the hotel, to complete other work.
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東莞是坐落在珠江三角洲的一顆明珠,粵港澳大灣區重要發展城市,嶺南文明的發源地,她山清水秀,美麗如畫。東莞素有“魚米之鄉”的稱號,蘊藏著豐富的資源;東莞也是“華僑之鄉”、“粵劇之鄉”,其榮獲國家森林城市、國際花園城市、全國文明城市等殊榮;東莞更是“廣東四小虎”之首,號稱“世界工廠”。 東莞富力萬達文華酒店是萬達酒店及度假村旗下超高端經典品牌 —— “萬達文華”系的旗艦店,其坐落于城市四大商圈中心位置,毗鄰市井繁華的東城萬達廣場。酒店的302間客房,堪稱現代豪華居停之典范;3間優雅華麗的餐廳 —— “美食匯”全日餐廳、“品珍”中餐廳及“和”日式料理與一間大堂酒廊,為每一位尊貴的賓客奉上精美絕倫的環宇美饌,藝術享受般令人回味無窮、雋永難忘。酒店的宴會和會議總接待面積超過3,000平方米,無柱式大宴會廳面積近1,500平方米,是舉辦規模各異的商務活動或社交聚會之首選場地。酒店秉承重視員工成長與發展的理念,現面向全社會公開招聘所有具潛力并愿意加人頂尖酒店服務行業的人才。 每周一至周五9:00——18:00,酒店人力資源行政部將期待著您的到來,面試時請帶上一張一寸彩色近照和一張身份證復印件(正反面)及相關的面試資料。 非常感謝您對東莞富力萬達文華酒店招聘職位的關注,我們堅持將合適的人安排在適合的崗位為原則,在認真閱讀了您的申請后,會慎重做出錄用決定。最后,祝您在求職的道路上一切順利,也期待您未來的輝煌。謝謝!