- 職位性質(zhì)：全職
- 工作地區(qū)：廣東省深圳市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：5年以上
- 提供食宿：提供食宿
- 年齡要求：22-36
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：6.5千-8.5千
- 職位有效期：2026-03-27至2026-06-25
1) Be prepared for each daily activity and review any variations with manager and associate.準(zhǔn)備日常的工作安排和了解有關(guān)經(jīng)理及員工的變動(dòng)。2) Ensure all associates are aware of role and responsibilities and operate within their guidelines.確保所有員工都清楚了解自己的角色和職責(zé)，并遵循指導(dǎo)方針工作。3) Ensure associate is properly groomed and uniformed at all times.確保所有員工始終保持良好儀表及穿著整潔的制服。4) Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.有效的保證員工在工作中能始終提供高質(zhì)量的，謙遜的服務(wù)，以求為客人帶來(lái)最滿意的服務(wù)。5) Conduct frequent hospitality audits to ensure the associate are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.積極指導(dǎo)員工以確保他們按照部門專業(yè)精神提供服務(wù)。確保實(shí)行行業(yè)服務(wù)標(biāo)準(zhǔn)。6) Maintain a good working relationship between the associate and other departments.與員工和其他部門建立和維持良好的工作關(guān)系。7) Determine the requirements for, and the follow-up on, special groups or VIPs.確定特殊團(tuán)隊(duì)及重要賓客的各種要求并后續(xù)跟進(jìn)。8) Prepare and submit accident or injury reports when needed.在需要時(shí)準(zhǔn)備并提交突發(fā)事件及意外傷害報(bào)告。9) Constantly stress to the associate that they are the most effective tools in merchandising the hotel. Establish a “sales pitch” for the associate to use when assisting guests.經(jīng)常向員工強(qiáng)調(diào)他們是推銷酒店商品的最有效的途徑。為員工建立一個(gè)有效的“銷售陣營(yíng)”來(lái)服務(wù)于客人。10) Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guest receive appropriate follow up in a timely and professional manner.確保所有顧客所反映的問題都得到滿意的回復(fù)，并使客人對(duì)我們專業(yè)的態(tài)度及及時(shí)的彌補(bǔ)措施感到滿意。11) Able to supervise the associate and handle any associate situation.監(jiān)督并調(diào)整員工的工作狀態(tài)。12) Establish effective communication with associates to gain their trust and respect.建立與其他員工的有效溝通來(lái)贏得他們的信任及尊重。13) Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.始終按照公平對(duì)待原則及勸告或懲處程序?qū)Υ龁T工以保證與萬(wàn)豪所提倡的公平對(duì)待原則相一致。
