- 職位性質：全職
- 工作地區：深圳市龍崗區
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18-28
- 計算機能力：良好
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-04-02至2026-07-01
1. Keep up to date on all room rates, special offers and promotions.
維護酒店日常所有房型的價格，特價優惠和促銷活動。
2. Record and process all reservations made by phone or fax.
記錄并處理所有電話或傳真預訂。
3. Record and process group reservations.
記錄并處理所有團隊預訂。
4. Ensure that all reservations are made within the guidelines of daily status.
確保所有的預訂根據當天的情況被做進系統。
5. Ensure guest comments are recorded in guest history and acted on when appropriate.
確保客人的意見和喜好記錄進客史并給予適當的安排。
6. Check every reservation, make sure every items' accuracy.
按時檢查并校對所有預定，確保預定中各項的準確性。
7. Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including:? locations, views, amenities, features, types, etc.
了解酒店，酒店各部門員工以及酒店各項服務設施及周邊地區設施的營業及服務時間。清楚客房的相關信息, 例如位置，景色，提供物品，特色及房間類型等。
8. Offer the hotel guests service through courteous and proper phone answering procedures through proper telephone procedures.
運用禮貌并適當的電話禮儀接聽客人的電話，并對客人提出的合理要求提供服務。
9. Handle all emergencies according to establish procedures.
能運用相關程序處理所有緊急事件。
10. Handle fax and messages per outlined procedures.
按照程序處理客人的傳真和留言。
11. Timely submission of assigned projects by supervisor or management.
及時完成資深接線員及經理委派的任務。
