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崗位職責(zé)/職位描述

Duties and Responsibilities工作職責(zé)

·???????? In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

·???????? 在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運(yùn)營的要求。

·???????? Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

·???????? 在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。

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·???????? Supervise cash handling and banking procedures

·???????? 監(jiān)督現(xiàn)金的處理和存放程序。

·???????? Prepare daily banking and cash flow reports

·???????? 編制每日存款和流動資金報告。

·???????? Establish and instruct staff in cash security procedures

·???????? 制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。

·???????? Deal with irregular payments

·???????? 處理異常的付款情況。

·???????? Supervise the maintenance of service equipment

·???????? 監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。

·???????? Monitor standards of guest facilities and services

·???????? 監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。

·???????? Control stock and monitor security procedures

·???????? 控制存貨和監(jiān)督保安成序。

·???????? Assist with menu and wine list creation

·???????? 協(xié)助菜單和酒水單的設(shè)計工作。

·???????? Supervise functions

·???????? 監(jiān)督各項職能。

·???????? Supervise outlet service

·???????? 監(jiān)督餐廳的服務(wù)。

·???????? Works with Superior on manpower planning and management needs

·???????? 和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

·???????? Works with Superior in the preparation and management of the Department’s budget

·???????? 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

QUALIFICATIONS AND REQUIREMENTS任職要求

Required Skills –

技能要求

·???????? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·???????? 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·???????? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

·???????? 持有當(dāng)?shù)卣?guī)定的含酒精飲品知識課程證書或食品服務(wù)許可證或有效的健康或食品上崗證。

·???????? Problem solving and training abilities.

·???????? 具有解決問題和培訓(xùn)的能力

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Qualifications –

學(xué)歷

·???????? Diploma in Hotel Management, Food & Beverage, or related field.

·???????? 酒店管理，餐飲或相關(guān)專業(yè)的大專學(xué)歷。

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Experience –

經(jīng)歷

·???????? 2 years related experience or an equivalent combination of education and experience.? Supervisory experience preferred.

·???????? 2年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。具主管經(jīng)驗優(yōu)先考慮。