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崗位職責/職位描述

·????Develop deep understanding and knowledgeof key sectors targeted by hotel and ensure products and services are ahead ofcompetition to maximise guest satisfaction

·????對酒店的主要目標行業有深入的了解和了解，確保產品和服務領先于競爭對手，最大限度地提高客人的滿意度

·????Provide creative input intoMeetings Product Development to maintain a point of differentiation bydeveloping innovative product and revenue opportunities

·????為會議產品開發提供創造性的投入，通過開發創新產品和收入機會來保持差異化

·????Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest experience

·????確保及時跟進和發展與客戶和利益相關者的戰略關系，以獲得最高水平的客戶體驗

·????Contribute actively to thecompilation of annual business plan and strategic sales & marketing plans

·????積極參與年度業務計劃和戰略營銷計劃的編制

·????Conduct and/or assist the salesteam with customer negotiations

·????指導和/或協助銷售團隊進行客戶談判

·????Ensure timely delivery ofMaster Invoice to customers and help with facilitating payment

·????確保主發票及時送達客戶，并幫助客戶付款

·????Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand up sell products and services while minimising waste to increase revenue

·????參與制定部門年度經營預算和財務計劃。監控預算并提高產品和服務的銷售，同時減少浪費以增加收入

·????Negotiate food and beverageprices, function space, and hotel services within approved departmental bookingguidelines

·????在批準的部門預訂指引范圍內，協商餐飲價格、功能空間和酒店服務

PEOPLE 團隊

·????Direct day to dayconference/convention activities, plan and assign work, and establishperformance and development goals for team members

·????指導日常會議/會議活動，計劃和分配工作，為團隊成員建立績效和發展目標

·????Provide effective leadership toevents teams, including the ability to direct activities according to therelevant detailed SOPs

·????為活動團隊提供有效的領導，包括根據相關的詳細sop指導活動的能力

·????Enhance team performancethrough effective communication and coordination with other departments. Ensureappropriate staffing levels based on guest volume. Develop and sustaineffective relationships with clients, maximizing satisfaction and on-sellopportunities

·????通過與其他部門的有效溝通和協調，提高團隊績效。根據客人數量確保合適的人員配備。與客戶建立并保持有效的關系，最大限度地提高客戶滿意度和銷售機會

·????Communicate to his/her superiorany issues encountered and other relevant information

·????與他/她的上級溝通遇到的任何問題和其他相關信息

·????Organise training sessions,daily briefings and other meetings as required; ensure staff has the tools,training and equipment to carry out job duties

·????將遇到的任何問題和其他相關信息傳達給他/她的上級。確保員工有執行工作職責的工具、培訓和設備

·????Conduct periodic formal reviewswith the Crowne Meetings Events Team on their targets and goals

·????與皇冠會議活動團隊一起對他們的目標和目標進行定期的正式回顧

·????Conduct Annual Performancereviews, set Key Performance Objectives and Personal Development plans in linewith IHG standards and brand standards for each member of the team

·????根據洲際酒店集團的標準和品牌標準，進行年度績效評估，制定關鍵績效目標和個人發展計劃

·????Recommend and/or initiatesalary, disciplinary, or other staffing/human resource-related actions inaccordance with hotel or company rules and policies

·????根據酒店或公司的規章制度和政策，建議和/或發起薪資、紀律或其他人事/人力資源相關的行動

·????Act as escalation point forclients and members of Crowne Meetings Events Team and provide resolution to issues

·????為客戶和皇冠會議活動團隊成員提供升級點，并為問題提供解決方案

GUEST EXPERIENCE 賓客體驗

·????Process customer inquiries inaccordance to specified service standards

·????按照指定的服務標準處理客戶咨詢

·????Develop and deliver relevantdocumentation to the customer (e.g. loyalty programmes, area attractions,restaurants, facility information)

·????開發并向客戶交付相關文件(如忠誠度計劃、區域景點、餐廳、設施信息)

·????Assign appropriate designatedEvent personnel based on the event requirement

·????根據活動需求分配合適的指定活動人員

·????In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity

·????在活動前的規劃過程中，咨詢會議策劃者，確定最佳的會議室配置，會議/休息流程的建議，菜單規劃，餐飲協調，餐桌安排，裝飾選擇等，以提高會議效率和生產力

·????Ensure the team meets with eachmeeting planner daily to debrief on daily events, review consumption, bill andany exceptions to contracted billing and review estimates of final billing

·????確保團隊每天與每個會議計劃員會面，匯報日常活動、審核消費、賬單以及合同賬單的任何例外情況，并審核最終賬單的估計

·????Plan and conduct pre-event meetingswith clients and catering staff to determine potential enhancements to theguest experience

·????與客戶和餐飲員工一起計劃并組織活動前的會議，以確定潛在的客戶體驗提升

·????Analyse and action againstclient satisfaction surveys to improve services and identify further businessopportunities

·????針對客戶滿意度調查進行分析和行動，以改善服務并發現更多的商業機會