- 職位性質(zhì)：全職
- 工作地區(qū)：廣東省佛山市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：2年以上
- 提供食宿：不限
- 年齡要求：25-38
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(熟練)
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：6.5千-7千
- 職位有效期：2026-05-26至2026-08-24
職位：賓客服務(wù)經(jīng)理 Guest Services Manager
崗位職責(zé)/職位描述
JOB OVERVIEW職位概述
· Manage the activities of a front office shift ensuring that guests receive prompt, professional attention and personal recognition.?
· 管理本班的前廳部各分部門工作確?？腿说玫娇焖俚?，專業(yè)的服務(wù)和個(gè)人的關(guān)注。
DUTIES AND RESPONSIBILITIES工作職責(zé)
· Reports directly to and communicates with the Front Office Manager or Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations.
· 直接向前廳部經(jīng)理或前廳部副經(jīng)理匯報(bào)并就所有與賓客服務(wù)及酒店運(yùn)作相關(guān)的問題進(jìn)行溝通。
· Provides functional assistance and direction to all departments.
· 向所有部門提供功能性支持和指導(dǎo)。
· Cooperates, coordinates and communicates with other hotel departments as required.
· 按需要與酒店其它部門進(jìn)行合作、協(xié)調(diào)和溝通。
· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
·?對各種狀況做出反應(yīng)，以確保來賓被及時(shí)的禮貌接待并得到充分的注意和重視。
· Responds to guest needs and resolves related problems
· 就客人的需求做出反應(yīng)并解決相關(guān)問題。
· Supervises and directs Reception and Reservations personnel.
· 對接待部和預(yù)訂部工作人員進(jìn)行監(jiān)督和指導(dǎo)。
· Supports and assists Front Office personnel and all departments at peak periods.
· 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。
· Ensures VIPs and IHG Rewards Club guests receive special attention
· 保證貴賓和IHG優(yōu)悅會(huì)會(huì)員受到特別關(guān)照。
· Inspects front of house and back of house regularly for cleanliness.
· 定期檢查一線各部門和二線各部門的清潔狀況。
· Assists Guest Relations in greeting, rooming, and sending off VIP guests.
· 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時(shí)送行。
· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
· 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。
· Provides input for Front Office meetings.
· 為前廳部會(huì)議提供信息 。
· Promotes inter-hotel sales and in-house facilities.
· 促進(jìn)店際銷售及推銷酒店內(nèi)的設(shè)施。
· Checks billing instructions and monitors guest credit
· 檢查結(jié)帳說明并監(jiān)督客人信用情況。
· Analyses and approves discounts and rebates.
· 分析和批準(zhǔn)打折相關(guān)事宜。
· Analyses the rate variance report to ensure rooms revenue control
· 分析房價(jià)差異報(bào)告以保證控制客房收入。
· Takes action with the Property Management Systems (PMS) in emergency situation.
· 在緊急情況下使用酒店管理系統(tǒng)（PMS）。
· Fully conversant with all hotel emergency procedures.
· 熟知酒店緊急情況所有處理程序。
· Ensures front line staff complies with FIT marketing techniques and maximize sales.
· 確保一線員工遵從散客市場技巧并最大化的進(jìn)行銷售。
